Carlos Junior Fernandez
Bronx,Ny
Summary
Dedicated Operational Manager skilled in compliance, safety, and customer service. Enhances satisfaction through effective communication and problem-solving. Trains teams to uphold service standards and operational efficiency. Experienced in conducting compliance inspections, maintaining safety protocols, and optimizing inventory management to drive business performance.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
WTC Security Screener
MSA
Manhattan, New York
04.2024 - Current
- Operated imaging equipment for diagnostic procedures.
- Conducted thorough inspections of materials and products for compliance with standards.
- Documented inspection findings and maintained accurate reporting records.
- Trained new staff on inspection procedures and quality control processes.
- Conducted thorough inspections of buildings, equipment, and grounds regularly.
- Responded promptly to alarms and incidents following established protocols.
- Documented daily activities, incidents, and observations in detailed reports.
- Collaborated with management to develop security policies and procedures effectively.
- Maintained accurate logs of all security related activities.
Squad Leader
Marine Corps
The Bronx, New York
07.2022 - Current
- Led training sessions for team members on operational procedures and safety protocols.
- Maintained communication with higher headquarters throughout mission duration.
- Ensured compliance with safety regulations during all field exercises.
- Evaluated unit readiness based on established criteria and standards.
- Managed logistics requirements for assigned area of responsibility.
- Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities.
- Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
Manager, Sales and Customer Support
Advance Auto Parts
The Bronx, New York
01.2023 - 12.2023
- Managed daily operations of sales and customer support teams.
- Resolved customer inquiries and complaints effectively and promptly.
- Developed strategies to improve customer satisfaction ratings.
- Coordinated communication between sales and support departments.
- Implemented training programs for new staff on product knowledge.
- Oversaw inventory management to ensure product availability.
- Coordinated efforts between departments such as Sales and Marketing, IT and Operations in order to achieve desired outcomes.
Cashier
Food Universe
Bronx, USA
04.2022 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Monitored stock levels at the register and communicated restock needs to management.
- Restocked shelves to maintain optimal inventory levels.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Some College (No Degree) - Business Administration and Management
Monroe College
Bronx, NYHigh school Diploma -
Harry S Truman High School
Bronx, NY06-2022
Middle school Diploma -
P.S. 211 Bilignual school
Bronx, NY06-2018
Skills
- X-ray operations
- CCTV operations
- Surveillance operations
- Identification verification
- Vehicle inspection
- Explosives identification
- Threat assessment
- Report writing
- Operations coordination
- Data interpretation
- Logistics coordination
- Inventory management
- Quality assurance
- Stocking/organization
- Customer engagement
- Work under pressure
- Attention to detail
- Stress tolerance
- Physical fitness
- Stamina
- Teamwork
- Leader
- Determined
- Integrity and honesty
- Combat operations
- Inventory management
- Quality assurance
Languages
English
Full Professional
Spanish
Full Professional
Italian
Limited
Certification
- Security License
- TCCC Tear Two Life Saver Course
- First Aid/CPR Certificate
- Driver License
Accomplishments
- NYC Assembly Certificate of Merit
- Senator Jamal Cetification
- Honor Society Certification
Timeline
WTC Security Screener
MSA
04.2024 - Current
Manager, Sales and Customer Support
Advance Auto Parts
01.2023 - 12.2023
Squad Leader
Marine Corps
07.2022 - Current
Cashier
Food Universe
04.2022 - 07.2022
Some College (No Degree) - Business Administration and Management
Monroe College
High school Diploma -
Harry S Truman High School
Middle school Diploma -
P.S. 211 Bilignual school