Carlos La Rotta
Henderson,NV
Summary
Dedicated professional with nearly 12 years of experience in journalism and more recently the services and hospitality industry, demonstrating strong multitasking and management capabilities. Proven expertise in Marketing, UX Writing, Storytelling, and Copywriting. Successfully executed diverse projects that enhanced customer engagement and brand visibility. Aiming to leverage comprehensive skills to drive impactful results in future endeavors.
Overview
6
6
years of professional experience
Work History
Floor Manager
Leone Cafe
Las Vegas, NV
02.2024 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
Food Runner
Mercato Della Pescheria
Las Vegas, NV
02.2023 - 11.2023
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Ensured that all orders were correct before leaving the kitchen area.
Producer
202 Producciones
Santiago, Chile
04.2021 - 02.2022
- Developed content strategies for social media platforms such as Facebook, Twitter, and Instagram.
- Managed multiple projects while meeting tight deadlines.
- Monitored analytics on a regular basis and adjusted strategy accordingly.
- Assisted with developing promotional campaigns across multiple channels.
- Managed the scheduling of recording sessions, ensuring timely completion of projects.
- Assisted with scriptwriting and storyboarding for podcasts as needed.
Front Desk Agent
Hotel Plaza San Francisco
Santiago, Chile
11.2018 - 07.2020
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
Education
Bachelor of Arts - Journalism And Mass Communication
Universidad Rafael Belloso Chacin
Maracaibo, Venezuela07-2015
Skills
- Excellent Communication
- Dependable and responsible
- Team building
- Training & Development
- Dedicated and Strong Work Ethic
- Reliability and Adaptability
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
English
Full Professional
Timeline
Floor Manager
Leone Cafe
02.2024 - Current
Food Runner
Mercato Della Pescheria
02.2023 - 11.2023
Producer
202 Producciones
04.2021 - 02.2022
Front Desk Agent
Hotel Plaza San Francisco
11.2018 - 07.2020
Bachelor of Arts - Journalism And Mass Communication
Universidad Rafael Belloso Chacin
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