Stella Piburn
Los Angeles,CA
Summary
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of [Type] operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
6
6
years of professional experience
Work History
Floor Manager
Soapplant WACKO
04.2023 - Current
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ensured customer satisfaction by swiftly resolving complaints and inquiries.
COVID-19 Tester
CORE
09.2020 - 04.2021
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Administered and interpreted infrared temperature scans, and surveys.
Babysitter
Neighborhood Parents
04.2022 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Helped children complete homework assignments and school projects.
- Engaged with children on individual basis to build positive relationships.
Restaurant Hostess
El Compadre
07.2019 - 03.2020
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Education
Associate of Arts - Herb Alpert Music Center
Los Angeles City College
Los Angeles, CA06.2023
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts
Los Angeles, CA06.2020
Skills
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- Flexible and Adaptable
- Employee management
- POS systems
- Store maintenance
- Employee scheduling
- Employee relations
- Complaint resolution
Timeline
Floor Manager
Soapplant WACKO
04.2023 - Current
Babysitter
Neighborhood Parents
04.2022 - Current
COVID-19 Tester
CORE
09.2020 - 04.2021
Restaurant Hostess
El Compadre
07.2019 - 03.2020
High School Diploma -
Ramon C. Cortines School Of Visual And Performing Arts
Associate of Arts - Herb Alpert Music Center
Los Angeles City College
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