Carlos Leon
Wesley Chapel
Summary
Dedicated and organized professional with a Bachelor’s degree in Psychology from Florida International University. Served as an Administration Manager in a psychology office, showcasing exceptional organizational skills, attention to detail, and a commitment to fostering a supportive environment for both staff and clients. Demonstrated strong interpersonal and multitasking abilities as a Server at Cracker Barrel , delivering outstanding customer service in a fast-paced setting. Excelled as a Customer Sales Associate at Walgreens, leveraging excellent communication skills and a customer-focused approach to drive satisfaction and loyalty. Passionate about applying my diverse experience, problem-solving abilities, and empathetic mindset to contribute effectively to a dynamic team.
Overview
8
8
years of professional experience
Work History
Administrative Manager
Dr. Psychologist
02.2022 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Verified customer information for orderly, up-to-date online systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Organized and updated databases, records and other information resources.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Server
Cracker Barrel
05.2021 - 01.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Representative
Walgreens
03.2018 - 03.2021
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL12-2022
Skills
- Business strategies
- Policy and procedure modification
- Documentation and control
- Critical thinking
- Schedule management
- Expense reporting
- Verbal and written communication
- Database administration
- Scheduling and calendar management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Manager
Dr. Psychologist
02.2022 - Current
Server
Cracker Barrel
05.2021 - 01.2022
Customer Service Representative
Walgreens
03.2018 - 03.2021
Bachelor of Science - Psychology
Florida International University
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