Carlos Leon
Summary
Dynamic professional with a strong background in customer service and education, notably at Carlos & Arturos Boat Detailing. Expert in complaint resolution and active listening, enhancing customer loyalty and satisfaction. Proven ability to adapt instruction for diverse learners, fostering an inclusive environment that promotes engagement and success.
Experienced with handling customer interactions and resolving issues promptly. Utilizing communication to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Boat Detailing & Customer Service Rep
Carlos & Arturos Boat Detailing
06.2023 - Current
- Created and distributed boat invoices using both digital tools (Gmail) and handwritten documentation.
- Maintained organized records of sent invoices, and monitored payment statuses to support accurate billing processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
5th Grade Teacher Assistant
Bay Elementary School
08.2023 - 04.2024
- Incorporated differentiated instruction techniques to meet the diverse needs of all learners within the classroom.
- Promoted literacy skills through guided reading sessions, literature circles, and writing workshops.
- Assessed student progress regularly using formative and summative assessments, modifying instruction as needed for optimal learning outcomes.
- Increased overall class participation by creating an inclusive environment that valued all students' opinions and ideas.
- Improved classroom management by implementing positive reinforcement strategies and setting clear expectations for behavior.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA03-2024
Bachelor of Economics - Social Science
Chabot College
Hayward, CA12-2026
Skills
Team work
Critical thinking
Decision-making
Problem resolution
Data collection
Complaint resolution
Product knowledge
Active listening
Problem-solving
Languages
Spanish
Timeline
5th Grade Teacher Assistant
Bay Elementary School
08.2023 - 04.2024
Boat Detailing & Customer Service Rep
Carlos & Arturos Boat Detailing
06.2023 - Current
High School Diploma -
Arroyo High School
Bachelor of Economics - Social Science
Chabot College