Carlos Lopez
Bakersfield,CA
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Known for effective communication and swift problem resolution, successfully managing warranty claims and ensuring product quality throughout the building process.
Food safety professional with proven track record in ensuring compliance with health regulations and implementing effective safety protocols. Adept at identifying potential hazards and conducting thorough inspections to maintain high standards. Strong focus on team collaboration and adaptability, ensuring seamless operations and reliable results. Skilled in risk assessment, sanitation procedures, and regulatory audits, consistently delivering top-tier safety outcomes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level food safety advisor position. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Technician
D R Horton
Bakersfield, CA
05.2025 - 10.2025
- Assisted customers with inquiries, ensuring clear communication and effective problem resolution.
- Assisted customers with warranty claims.
- Performed home inspections to confirm that the claims were warranted.
- Demonstrated the new homes features knowledge to address customer concerns accurately and effectively.
- I was in charge of assigning the warranty repairs to the appropriate trades.
- I kept in communication with the different trades during and after the warranty repairs were done.
- I performed quality control of the new homes during the building process.
- Maintained detailed records of customer interactions for future reference and quality assurance.
- Responded promptly to service requests, contributing to overall customer satisfaction ratings.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
Produce Manager
Albertsons
Bakersfield, CA
02.1990 - 05.2025
- Oversaw daily operations of produce department, ensuring quality and freshness of products.
- Managed inventory levels to optimize product availability and reduce waste.
- Trained and mentored staff on best practices for handling and displaying produce.
- Implemented strategies to enhance customer service and improve department sales.
- Analyzed sales trends to inform purchasing decisions and promotional activities.
- Developed and executed merchandising plans to enhance the visual appeal of displays.
- Maintained compliance with health and safety regulations in produce handling processes.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained produce area and kept produce storage area clean and sanitary.
Education
No Degree - Business Administration And Management
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
San Marcos High School
Santa Barbara, CA05-1991
Skills
- Customer service
- Retail inventory management
- Inventory counting
- Merchandising strategies
- Purchasing and planning
- Waste reduction
- Quality control analysis
- Health department standards
Accomplishments
I worked in the grocery retail business for over 35 years, I was able to successfully run a produce department for the majority of my career. I was also able to help train new associates demonstrating good safe food handling procedures, during that time I went to different locations to help re-set and re-merchandise other produce departments according to the company's standards.
Certification
Food handling certification
Food safety
OSHA certification
Management skills training certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Technician
D R Horton
05.2025 - 10.2025
Produce Manager
Albertsons
02.1990 - 05.2025
No Degree - Business Administration And Management
Santa Barbara City College
High School Diploma -
San Marcos High School