Carlos Luis
Miami,FL
Summary
Customer-focused sales professional with 7+ years of experience in retail sales, service advising, and sales management. Proven ability to build rapport quickly, identify customer needs, upsell responsibly, and maintain accurate records. Strong technical aptitude, bilingual in English and Spanish, and currently serving as Sales Manager at Camacho Photography LLC while seeking an entry-level retail role in a fast-paced vape shop environment.
Overview
10
10
years of professional experience
Work History
Sales Manager
CAMACHO PHOTOGRAPHY LLC
01.2018 - Current
- Oversee daily sales operations while maintaining hands-on customer interaction.
- Schedule client appointments and consultations via Outlook and Zoom.
- Analyze sales data to identify trends, improve conversion rates, and maximize revenue.
- Resolve customer concerns to ensure repeat business and long-term satisfaction.
- Prepare weekly purchase orders and expense reports.
- Maintain and update shared Excel-based client databases.
- Create promotional flyers and social media content using Canva to increase engagement and inquiries.
Sales Associate / Service Advisor
OFFICE DEPOT
01.2016 - 01.2023
- Assisted customers with purchasing office supplies, electronics, and technology solutions.
- Recommended products based on customer needs, budget, and intended use.
- Provided basic hardware and software troubleshooting support.
- Upsold value-added services including Microsoft 365 subscriptions and setup bundles.
- Coordinated with team members to meet store sales goals.
- Trusted as a Key Holder and substituted for management when needed.
Customer Service Representative
KONING INC
01.2016 - 01.2017
- Managed 100+ inbound customer calls daily.
- Identified customer needs and successfully upsold relevant products.
- Resolved complaints efficiently while maintaining high customer satisfaction.
- Documented interactions accurately for follow-up and quality assurance.
Education
High School Diploma -
Skills
- Customer Service & Sales
- Retail Operations
- Upselling & Product Recommendations
- Cash Handling & POS Support
- Inventory Awareness
- Complaint Resolution
- Team Collaboration
- Time Management
- Bilingual: English & Spanish
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Zoom & Microsoft Teams
- Canva (Marketing & Promotional Content)
- Computer Assembly & Basic Troubleshooting
- Sales operation
- Excellent communication skills
Timeline
Sales Manager
CAMACHO PHOTOGRAPHY LLC
01.2018 - Current
Sales Associate / Service Advisor
OFFICE DEPOT
01.2016 - 01.2023
Customer Service Representative
KONING INC
01.2016 - 01.2017