Benjamin Thevis
Career-driven parts and service professional with nearly 15 years of experience across agricultural, equipment, crane and hoist industries. Proven background in parts management, customer service, sales, inventory control, service operations, job scheduling, troubleshooting and team coordination. Recognized for strong work ethic, practical problem-solving and commitment to helping customers and coworkers succeed. Experienced leader with extensive volunteer fire service experience, currently serving as Assistant Chief.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Work History
Service Manager / Agricultural Sales /Parts Sales Manager
7 Years 4 Months- Transitioned from parts sales to agricultural sales and service management, gaining responsibility across multiple departments.
- Assessed customer needs, recommended parts and equipment solutions, and fostered relationships to enhance business growth and customer retention.
- Support parts and service departments during staffing gaps and assist with inventory, customer service and operational needs.
- Identify customer needs, recommend parts and equipment solutions, and build relationships that support business growth and customer retention.
- Assisted with inventory and customer service for parts and service departments.
- Currently the Parts manager where i control inventory ranging from $750,000 to $450,000 depending on if we are preparing for busy season.
- Progressed the parts Department as one of the best in the company when since i took over the management. When i first started with the company we were selling around 2 million in inventory with a control fill rate of 60 to 70% . Since i took over the parts department we not have a fill rate of 85% going on 2 hit items and inventory turn rate of 3.5 to 5.3 depending on season.
- I'm a big promoter of training my employees under me to and fellow coworkers to make the workplace better. My thoughts are I never fear of someone taking my job. I want them to take it so we all are bettering ourselves.
- Along with all the hats of management and parts sales i also handle all the bank transactions. Everyday i balance the register along with scan and deposit checks to the corporate account. i deposit cash into the local bank. i fill out corporate spreadsheets for the register and also all sales and rental invoices. deposit them and send the spread sheets to the correct administrators at corporate.
Service Manager / Service Technician
1 Year 3 Months- Advanced from Apprentice Technician to Service Manager through demonstrated technical ability, reliability and leadership.
- Coordinated scheduling of service jobs, ordered and received parts, prepared jobs, and assigned tasks to technicians.
- Supported troubleshooting of overhead cranes and hoists, ensuring compliance during annual inspections at industrial customer sites.
- Delivered customer support by receiving service calls, diagnosing issues, and assisting customers with equipment troubleshooting.
Quality Equipment | Parts Manager / Parts Counter Sales Representative
7 Years 9 Months- Developed career across three locations, starting in parts stocking and returns and advancing to counter sales and parts management.
- Provided retail parts sales and customer service to equipment owners, technicians and shop personnel.
- Managed parts warranties and ensured accurate, timely parts ordering and inventory replenishment.
- Delivered retail parts sales and customer service to equipment owners, technicians, and shop personnel.