Michael Wisniewski
Summary
My goal is to secure a position that will utilize my skills and years of experience with an opportunity for growth and career advancement.
Overview
23
23
years of professional experience
Work History
Service/Parts and Service Director
Rohrich Honda
Pittsburgh
10.2020 - Current
- Hired and supervised all service, parts, and detail department personnel. Monitored their performance in servicing customers.
- Drove profitability and CSI within the service department. Monitored schedule to enhance service productivity and efficiency.
- Operate departments at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives.
- Leveraged 20 years of Honda experience and expertise in automotive parts to ensure effective repairs on first attempt.
- Contributed to Honda's field engineer team by assisting other dealers in repairing vehicles they had been unsuccessful in fixing.
- Oversaw parts inventory for dealership and wholesale operations, ensuring optimal stock levels and availability.
- Fostered employee development by understanding individual goals and providing guidance in daily meetings to keep team members aligned with objectives.
Parts Director / Assistant service Director
Honda North
Butler
03.2014 - 10.2020
- Rebuilt the infrastructure of the department which led to the highest profit margins in company history.
- Staffed department by hiring, training, motivating, and monitoring performance of team members.
- Manage a 450,000 dollar parts inventory.
- Properly staff department which includes hiring, training, motivating and monitoring staff performance.
- Compiled monthly data on inventory efficiency, sales, profit, and expenses to meet budget benchmarks.
- Monitor dealership principles and procedures to adhere to Honda's strict operation guidelines.
- Supported Service Director in daily operations
- Ensure excellent customer service, maintain strong relationships with clients.
Parts Wholesale Operations Manager / Parts Manager
Baierl Acura
Wexford
01.2013 - 03.2014
- Oversaw wholesale parts operations, ensuring efficiency and accuracy in inventory management.
- Lead a staff of 5 wholesale sales associates, 10 parts drivers, and 2 parts pullers.
- Developed a process for ordering, returns, and warranty for all dealerships to follow to keep an accurate parts inventory company wide.
- Designed daily delivery routes to optimize timely and cost-effective parts distribution.
- Inspected delivery vehicles regularly to ensure compliance with maintenance standards.
- Compiled and analyzed monthly data on inventory efficiency, sales, profits, and expenses to inform operational decisions.
- Gathered and organized monthly data on inventory efficiency, sales, profits, and expenses for analysis.
- Ensured cleanliness and safety of the work environment by adhering to established protocols.
- Operated a forklift to efficiently load delivery trucks with parts and supplies.
Parts Manager
Baierl Honda
Wexford
12.2011 - 01.2013
- Manage a 500,000 dollar inventory.
- Decrease obsolescence from 15.3% to 5.6%.
- Coordinated stock sourcing to align parts availability with annual sales trends.
- Streamlined storage and retrieval processes for warranty parts and cores.
- Input stock sources to phase in and out parts by year sales.
- Efficiently store/return warranty parts and cores.
- Support parts personnel to exceed our clientele's needs.
- Develop strategies to enhance wholesale initiative.
Parts Counterman/Assistant Manager
Baierl Honda
Wexford
05.2006 - 12.2011
- Assisted Parts Manager with stock orders, return adjustments, core management, and warranty returns to streamline daily operations.
- Ensured high customer satisfaction by actively listening and asking questions to accurately determine needs and fulfill orders promptly.
- Maintain an effective inventory by determining the correct parts' needs, invoicing properly, and delivering the right parts the first time.
Parts Manager
Kollinger Auto Body
Wexford
05.2006 - 08.2007
- Compiled parts estimates using CCC Pathways to support accurate repair cost assessments.
- Negotiate discounts with parts and supply vendors.
- Negotiated discounts with parts and supply vendors to optimize procurement expenses.
- Ensured timely issuance of credits for damaged and returned parts to maintain inventory accuracy.
Auto Mechanic
Sears Automotive
Pittsburgh
11.2003 - 05.2006
- Reviewed work orders and discussed findings with service advisor and customers to ensure clarity on repairs needed.
- Inspected and road tested vehicles to diagnose issues, ensuring safety and performance standards were met.
- Advise customer on work performed, general vehicle condition and future repair requirements.
- Advised customers on repairs performed and provided assessments of vehicle condition and future maintenance needs.
Skills
- Fixed Operations Leadership
- Service Department Management
- Parts & Inventory Management
- Warranty Administration
- Team Building & Employee Development
- Customer Satisfaction (CSI)
- Budgeting & Financial Controls
- Process Improvement
- Strategic Planning
- Vendor Relations
- Operational Excellence
Timeline
Service/Parts and Service Director
Rohrich Honda
10.2020 - Current
Parts Director / Assistant service Director
Honda North
03.2014 - 10.2020
Parts Wholesale Operations Manager / Parts Manager
Baierl Acura
01.2013 - 03.2014
Parts Manager
Baierl Honda
12.2011 - 01.2013
Parts Counterman/Assistant Manager
Baierl Honda
05.2006 - 12.2011
Parts Manager
Kollinger Auto Body
05.2006 - 08.2007
Auto Mechanic
Sears Automotive
11.2003 - 05.2006