Brian Meadows
Winfield
Summary
Results-driven automotive professional with more than 25 years of dealership leadership experience, including service, parts, body shop, warranty administration, and fixed operations management. Proven track record of improving customer satisfaction, increasing profitability, developing high-performing teams, and managing multi-location dealership operations for Chevrolet and Ford franchises. Experienced in overseeing service managers, technicians, payroll, scheduling, budgeting, and manufacturer compliance while maintaining exceptional customer retention and operational efficiency.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Fixed Operations Manager / Service Director
Chevrolet & Ford Dealerships
Hurricane
01.2019 - Current
- Direct all fixed operations activities for Chevrolet and Ford dealerships, including service, parts, and body shop departments.
- Lead day-to-day operations while ensuring exceptional customer satisfaction and operational efficiency.
- Supervised and mentored service managers, advisors, technicians, and support staff to enhance departmental performance.
- Manage payroll, scheduling, staffing, performance evaluations, and departmental productivity.
- Oversee warranty administration and ensure compliance with General Motors standards and policies.
- Developed strategies that increased labor rates, improved departmental profitability, and boosted customer retention.
- Monitored KPIs, implemented process improvements, and drove operational growth across departments.
- Coordinate department budgets, repair estimates, and resource allocation to maximize efficiency and profitability.
Service Manager
C&O Motors / Moses Chevrolet
09.2005 - 07.2016
- Managed all service department operations, including customer relations, technician productivity, warranty performance, and financial results.
- Improved service department efficiency and customer satisfaction through staff development and process enhancements.
- Worked closely with dealership leadership to achieve revenue and profitability goals.
- Oversaw warranty administration, repair order management, and manufacturer compliance.
Shop Foreman
C&O Motors
Saint Albans
01.2000 - 01.2005
- Supervised shop workflow and technician productivity.
- Assisted with diagnostics, quality control, and training initiatives.
- Promoted to Service Manager based on leadership performance and operational success.
Line Technician
01.1995 - 01.2000
- Performed diagnostics, maintenance, and repair of customer vehicles.
- Developed strong technical expertise in automotive systems and dealership operations.
Education
General Motors Technical College
Lincoln Career Center
Duval High School
Skills
- Fixed Operations Leadership
- Multi-Store Management
- Service & Parts Operations
- Body Shop Management
- Profit & Loss Accountability
- Customer Satisfaction & Retention
- Team Development & Training
- Warranty Administration
- Payroll & Workforce Management
- Budgeting & Financial Controls
- Process Improvement
- OEM Compliance (GM & Ford)
- Service Department Profitability
- Operational Strategy
- Performance Management
- Fixed Operations
- Service Management
- Parts Management
- Body Shop Operations
- Automotive Diagnostics
- Dealership Operations
- Team Leadership
- Strategic Planning
- Customer Service Excellence
- Budget Management
- Payroll Administration
- Automotive Repair
- Warranty Processing
- Technician Development
- Performance Metrics
- Vehicle Maintenance
- Service Writing
- Auto Estimating
Certification
- General Motors Certified Service Manager
- General Motors Warranty Administrator
- General Motors Body Shop Certification
- Motor Vehicle Inspection License
- EPA Air Conditioning Certification (Renewal Pending)
- Valid Driver's License
Technical And Industry Skills
- Fixed Operations
- Service Management
- Parts Management
- Body Shop Operations
- Automotive Diagnostics
- Dealership Operations
- Team Leadership
- Strategic Planning
- Customer Service Excellence
- Budget Management
- Payroll Administration
- Automotive Repair
- Warranty Processing
- Technician Development
- Process Improvement
- Performance Metrics
- Vehicle Maintenance
- Service Writing
- Auto Estimating
Timeline
Fixed Operations Manager / Service Director
Chevrolet & Ford Dealerships
01.2019 - Current
Service Manager
C&O Motors / Moses Chevrolet
09.2005 - 07.2016
Shop Foreman
C&O Motors
01.2000 - 01.2005
Line Technician
01.1995 - 01.2000
Duval High School
Lincoln Career Center
General Motors Technical College