Joseph LaBotte
Volkswagen of Marion
Herrin,Illinois
22
years of professional experience
Results-driven Fixed Operations Leader with over 20 years in automotive retail, specializing in service, parts, and express operations. Experienced in implementing CDK Drive and Xtime systems, including leading an Xtime launch. Focused on translating dealership challenges into effective process improvements and enhancing team accountability to elevate customer experiences.
Work History
Parts Manager and Assistant Service Director
2 Years 7 Months- Led day-to-day parts operations, supporting service department management, optimizing workflow, managing staffing, enhancing customer care, and coordinating between technicians, advisors, and parts personnel.
- Lead day-to-day parts operations while supporting service department management, workflow, staffing, customer care, and coordination between technicians, advisors, and parts personnel.
- Use CDK Drive and dealership reporting to monitor operations, identify process gaps, and improve communication, accountability, and customer follow-through.
- Work directly with customers, employees, vendors, and manufacturer representatives to resolve concerns and keep service and parts work moving.
- Collaborated with customers, employees, vendors, and manufacturer representatives to resolve concerns, ensuring seamless service and parts operations.
Assistant Service Manager
5 Years 9 Months- Facilitated daily service department operations, enhancing customer communication, streamlining repair-order flow, coordinating technicians, scheduling, and resolving issues.
- Coached service staff on processes, technology use, and customer experience expectations while helping management address operational needs.
- Trained service staff on processes, technology use, and customer experience expectations, enabling management to meet operational needs.
- Collaborated with parts, sales, and dealership leadership to enhance internal communication and minimize delays impacting customer satisfaction and shop productivity.
Owner
8 Months- Managed business operations, enhancing customer service, optimizing scheduling, overseeing purchasing, cultivating vendor relationships, and handling finances and daily decisions.
- Gained experience balancing customer expectations with operating costs and workflow to support business growth.
- Developed and implemented operational strategies to enhance product offerings and customer satisfaction.
- Oversaw daily business operations, ensuring efficiency and quality across all service areas.
- Managed staff recruitment, training, and performance evaluations to build a skilled workforce.
Service Advisor
3 Years 8 Months- Guided customers through vehicle service needs, prepared detailed repair orders and estimates, communicated tailored recommendations, and coordinated effectively with technicians and parts personnel to ensure timely service delivery.
- Maintained consistent follow-up during repair process and actively resolved customer concerns, contributing to department sales and customer retention objectives.
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Coordinated service appointments, ensuring optimal scheduling to enhance operational efficiency.
- Liaised between customers and technicians, facilitating clear communication regarding vehicle status and repairs.
Service Advisor, Express Manager, and Parts Advisor
7 Years 10 Months- Advanced through service and parts roles by leveraging operational knowledge and demonstrating leadership ability.
- Launched and managed express service program, establishing workflow to enhance customer-focused operations.
- Gained experience in repair-order management, parts identification and ordering, customer communication, and team coordination within dealership systems.
Education
High School Diploma
Skills
Service and Parts Operations
Process optimization
Fixed Operations Leadership
Xtime administration
CDK Drive
KPI Monitoring
Inventory Control
Vendor and Manufacturer Relations
Parts logistics experience
Dealership systems management
Team Training and Coaching
Dealership software knowledge
Business tools proficiency
Customer Retention
Timeline
Parts Manager and Assistant Service Director
Volkswagen of Marion
2024.02 - CurrentRead More
Assistant Service Manager
Volkswagen of Marion
2018.05 - 2024.02Read More
Owner
Botskis
2016.08 - 2017.04Read More
Service Advisor
Ike Honda
2012.12 - 2016.08Read More
Service Advisor, Express Manager, and Parts Advisor
Absher
2005.01 - 2012.11Read More
Carterville High School
High School Diploma
Read More
Personal Information
Title: Parts Manager and Assistant Service Director