Richard Neis
Bristol,TN
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Driven and skilled at improving procedures to maximise productivity and efficiency while streamlining processes and reducing costs.
Overview
13
13
years of professional experience
Work History
Service and Parts Director/ Fixed Operations
Blue Ridge CDJR
12.2013 - Current
- Increased Service and Parts Department efficiency by implementing inventory control systems and streamlining processes.
- Implemented effective staff training programs, enhancing employee knowledge and productivity in the Service and Parts Department.
- Achieved revenue growth with targeted marketing campaigns promoting parts sales and services specials.
- Collaborated with Service Department to streamline workflow, improving communication and efficiency between departments.
- Monitored industry trends to stay informed on new products, technologies, and market demands within the automotive parts sector.
- Optimized department budget by closely monitoring expenses, identifying cost-saving opportunities, and managing resources effectively.
- Supervised a team of Service and Parts Associates, fostering an environment of teamwork, accountability, and high performance standards.
- Assisted with warranty claims processing to ensure proper documentation was submitted for timely reimbursements from manufacturers or suppliers.
- Leveraged strong problem-solving skills when handling complex situations related to backorders or discontinued items while maintaining excellent customer service.
- Played an integral role in the dealership''s overall success by contributing to strategic planning initiatives, collaborating with other departments, and maintaining a high level of customer satisfaction within the Service and Parts Department.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed parts procurement for timely deliveries, reducing downtime and boosting customer satisfaction.
- Developed strong vendor relationships to negotiate better pricing and improve overall cost savings.
- Established a well-organized parts storage system, ensuring easy accessibility and accurate tracking of inventory levels.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Assistant Service Manager
Toyota Of Bristol
09.2012 - 12.2013
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Consistently highest gross profit as a team every month.
- Highest Customer Satisfaction within the district.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Assistant Service Manager
Pioneer Chevrolet
08.2010 - 09.2012
- Coordinated with other departments to maintain streamlined and productive workflow.
- Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Monitored service staff performance and provided feedback for improvement.
- Managed all internet sales leads
- Certified technology expert
Education
High School Diploma -
Cathedral High School
Springfield, MAAutomotive Degree - Automotive Technology
NASCAR Technical Institute
Mooresville, NC12.2005
Skills
- Budget Planning
- Purchasing Strategies
- Sales Support
- Demand Forecasting
- Problem Solving
- Product Knowledge
- Inventory Management
- Organizational Skills
- Team Leadership
- Parts Identification
- Project Management
- Customer Service
- Process Improvement
- Supply Chain Optimization
- Data Analysis
- Decision Making
- Performance Metrics
- Conflict Resolution
- Time Management
- Staff Training
- Goal Setting
- Operations Management
- Coordinating Paperwork
- Logistics Planning
- Returns Processing
- Customer Relations
- Ordering Parts
- Service Coordination
- Staff Management
- Price Structuring
- Safety Management
- Purchasing Management
Timeline
Service and Parts Director/ Fixed Operations
Blue Ridge CDJR
12.2013 - Current
Assistant Service Manager
Toyota Of Bristol
09.2012 - 12.2013
Assistant Service Manager
Pioneer Chevrolet
08.2010 - 09.2012
High School Diploma -
Cathedral High School
Automotive Degree - Automotive Technology
NASCAR Technical Institute
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