Steven D. Riley
Tampa,Florida
Summary
Results-driven Automotive Service & Fixed Operations Leader with more than 20 years of experience managing high-volume dealership service departments across luxury and import brands. Proven track record of improving operational performance, increasing service revenue, and delivering exceptional customer satisfaction. Known for building high-performing teams, optimizing workflow efficiency, and strengthening long-term customer relationships. Experienced in leading service advisors, technicians, and support staff while maintaining manufacturer standards and driving departmental profitability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Director
Wesley Chapel Nissan
Wesley Chapel, FL
01.2025 - 01.2026
- Lead operations of a high-volume dealership service department, managing service advisors, technicians, and support staff while ensuring operational efficiency and strong customer satisfaction.
- Key Contributions:
- Oversaw service department performance, workflow management, and service metrics
- Implemented operational improvements to increase technician productivity and efficiency
- Developed and coached team members to strengthen service delivery and customer experience
Service Manager
Maserati of Tampa
Tampa, FL
2022 - 01.2025
- Managed daily operations of a luxury automotive service department while maintaining Maserati brand standards and exceptional client service.
- Key Contributions:
- Supervised service advisors and detail department staff
- Coordinated service scheduling and shop workflow to maximize efficiency
- Maintained strong customer relationships through proactive service communication
Service Advisor
Infiniti of Tampa Bay
Tampa, FL
01.2018 - 2022
- Primary liaison between customers and technicians, ensuring accurate repair recommendations and an exceptional service experience.
- Key Contributions:
- Scheduled service appointments and coordinated technician workflow
- Built strong customer relationships resulting in high satisfaction and repeat service
Assistant Service Manager
Wesley Chapel Honda
Wesley Chapel, FL
01.2013 - 01.2018
- Supported service department operations by managing customer service delivery, assisting workflow management, and maintaining quality assurance.
Assistant Service Manager
Langdale Honda-Kia
Valdosta, GA
01.2011 - 01.2013
- Oversaw repair order management, customer communication, and technician workflow while maintaining service sales goals and CSI performance.
Assistant Service Manager
Johnson City Honda
Johnson City, TN
01.2006 - 01.2011
- Managed customer relationships and service delivery while supporting operational and administrative functions.
- Earlier Career:
- Service Advisor – Greystoke Chevrolet
- Service Advisor – DeFouw Chevrolet
- Service Advisor – Hubbard GM Center
- Project Manager – Englewood Lawn & Landscapes
- Sales Associate – Freckles Graphics
Education
High School Diploma -
Twin Lakes High School
Monticello, INSkills
- Service Department Operations
- Fixed Operations Leadership
- Team Development
- Customer Experience & Retention
- Revenue Growth
- Workflow Optimization
- Conflict Resolution
- Negotiation
- Consultative Sales
- Complex Problem Solving
- Communication & Active Listening
Websites
Certification
- Dale Carnegie Management Training – Certificate
- General Motors Level II Sales Training
- Public Relations & Quality Awareness Training
DEALER MANAGEMENT SYSTEMS
- CDK
- Reynolds & Reynolds
- ERA Ignite
- ADP
Timeline
Service Director
Wesley Chapel Nissan
01.2025 - 01.2026
Service Advisor
Infiniti of Tampa Bay
01.2018 - 2022
Assistant Service Manager
Wesley Chapel Honda
01.2013 - 01.2018
Assistant Service Manager
Langdale Honda-Kia
01.2011 - 01.2013
Assistant Service Manager
Johnson City Honda
01.2006 - 01.2011
Service Manager
Maserati of Tampa
2022 - 01.2025
High School Diploma -
Twin Lakes High School