Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Corey Groebner

Milton,WI

Summary

Dynamic Automotive Service Director at Cilla LLC with a proven track record in optimizing service operations and enhancing customer satisfaction. Expert in automotive diagnostics and vendor negotiation, consistently exceeding performance targets. Adept at employee evaluation and fostering teamwork, driving operational efficiency and ensuring compliance with industry standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Automotive Service Director

Cilla LLC
08.2015 - Current
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
  • Collaborated with sales team to coordinate inspections and repairs on recon vehicles, ensuring seamless handover from dealership to client.
  • Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Prepare/build estimates with customers, Advise best way to handle repair to fit within their financial means.

Automotive Instructor

Blackhawk Technical College
06.2018 - 07.2023
  • Utilized various teaching strategies such as lectures, demonstrations, group work, and individual projects to engage students in active learning experiences.
  • Assisted students in refining their resumes and interview skills for job placements upon graduation from the program.
  • Evaluated student performance through practical assessments, leading to targeted feedback and increased knowledge retention.
  • Taught courses such as Electrical 1-4, Engine performance 1-4 and Capstone course to make sure students were set up for success upon completion.
  • Planned experiential learning activities like car repair for students in need along with other programs(police science) to enhance student engagement and skill development.
  • Incorporated diagnostic software into lessons, exposing students to modern troubleshooting techniques used in professional settings.
  • Tailored instructional methods to accommodate diverse learner needs, promoting inclusive education for all students.
  • Enhanced student understanding of automotive systems by incorporating hands-on activities and real-world examples.
  • Established goals for courses with organized outlines and detailed lessons.
  • Planned and documented programs of study meeting individual needs and abilities of students.

Automotive Technician

Holz Chevrolet-buick-gmc Trucks-cadillac
02.2013 - 08.2015
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Diagnosed complex electrical issues, restoring vehicle functionality.

Education

Associate of Science - Automotive Technology

Blackhawk Technical College
Janesville, WI
05-2013

Skills

  • Service writing
  • Customer satisfaction
  • Automotive diagnostics
  • Parts ordering
  • ASE certified Master, L1,G1
  • Microsoft office,Zoom,Blackboard
  • Scheduling
  • Service department operations
  • Vendor negotiation
  • Employee evaluation
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities
  • Conflict resolution

Certification

ASE certification Master, L1,G1

608 & 609 air conditioning

Switch lab EV instructor

Timeline

Automotive Instructor

Blackhawk Technical College
06.2018 - 07.2023

Automotive Service Director

Cilla LLC
08.2015 - Current

Automotive Technician

Holz Chevrolet-buick-gmc Trucks-cadillac
02.2013 - 08.2015

Associate of Science - Automotive Technology

Blackhawk Technical College

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Corey Groebner