Jacky Hale II
Bradenton,FL
Summary
Proven track record in enhancing customer satisfaction and sales at Neo Automotive through expert vehicle diagnostics and persuasive upselling. Adept at building relationships and utilizing technical knowledge for accurate service recommendations. Demonstrates exceptional problem-solving and communication skills, leading to increased trust and repeat business.
Overview
14
14
years of professional experience
Work History
Automotive Service Advisor
Neo Automotive
11.2022 - 05.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Automotive Appraisal
SCA Appraisal Company
02.2010 - 07.2022
- Developed expertise in specialized equipment usage for diagnosing complex automotive issues accurately and efficiently.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Improved property valuation accuracy by conducting thorough on-site inspections and utilizing advanced appraisal software.
- Boosted customer satisfaction by effectively addressing and resolving any inquiries or issues related to automotive parts.
- Improved client satisfaction by delivering timely and accurate appraisal reports, addressing inquiries promptly, and maintaining open communication channels.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
- Repaired various makes and models of vehicles, demonstrating adaptability in the face of diverse challenges within the automotive industry.
- Displayed strong teamwork skills while working closely with colleagues on complex appraisal projects that required coordination among multiple parties involved.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Continuously expanded knowledge of various automotive makes and models, ensuring accurate diagnosis and repair of a wide range of vehicles.
- Increased accuracy in damage assessments by conducting thorough field appraisals and utilizing advanced technologies.
Education
High School Diploma -
Gold Certified
Skills
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Complaint Handling
- Technical knowledge
- Estimating costs
- Parts Ordering
- Vehicle Inspection
- Service writing
- Vehicle diagnostics
- Work Order Management
- Appointment Scheduling
- Attention to Detail
- Documentation And Reporting
- Customer Relationship Management
- Service Scheduling
- Quality Control
- Performance Goals
- Computer Skills
- Excellent Communication
- Multitasking and Organization
- Sales expertise
- Team Player
- Valid Driver's License
- Problem-Solving
- Decision-Making
- Hardworking and Dedicated
- Ticket writing
- Battery Changing
- Wheel Alignment
- Work Area Cleanliness
- Repair Cost Estimation
Timeline
Automotive Service Advisor - Neo Automotive
11.2022 - 05.2024
Automotive Appraisal - SCA Appraisal Company
02.2010 - 07.2022
Lindbergh High School - High School Diploma,
I-CAR - , Gold Certified