Carlos Luna
Delta Airlines Global Services Unifi
Stansbury Park,UT
2
Languages
4
years of professional experience
Dynamic professional with a proven track record at Delta Airlines, excelling in customer service and operational efficiency. Leveraging patience and empathy, I implemented process improvements that enhanced workflow and passenger satisfaction. Reliable and punctual, I also trained new staff, ensuring adherence to safety protocols and operational excellence.
Work History
Sutter Driver
2 Months- Provided exceptional guest service to ensure a welcoming environment.
- Assisted in maintaining cleanliness and organization of common areas.
- Managed guest inquiries and requests efficiently, enhancing satisfaction levels.
- Trained new staff on operational procedures and customer service standards.
Ramp Lavatory Agent
3 Years 10 Months- Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
- Coordinated baggage handling processes to ensure timely delivery and minimize delays.
- Assisted in training new agents on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and passenger satisfaction.
International Flight Operations
3 Years 10 Months- Championed technological advancements within unit operations, resulting in streamlined processes and greater efficiency.
- Collaborated with marine engineers to implement innovative solutions addressing technical challenges faced during operations at sea level water depths or extreme weather conditions.
- Maintained accurate records of daily flight operations including movement logs for aircraft status updates and accurate inventory management.
- Upheld environmental standards through adherence to best practices in snow grooming and mountain operations.
Education
GED
High School Diploma
Skills
Patience and empathy
Reliability and punctuality
Positive reinforcement
Meal preparation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sutter Driver
Tru by Hilton
06.2026 - CurrentRead More
Ramp Lavatory Agent
Delta Airlines Global Services Unifi
10.2022 - CurrentRead More
International Flight Operations
Aeromexico Unifi
08.2022 - 06.2026Read More
IPM Marketing
GED
Read More
Sor Ana De Los Angeles
High School Diploma
Read More