Carlos Mantilla
Miami,Florida
Summary
Dedicated service professional with a winning attitude and a desire to deliver an exceptional experience. Enthusiastic about hospitality and passionate about sales. Dependable with a strong sense of integrity, providing 7 plus years of experience working fast pace environments where professional organizational skills are required to handle staff, guest and monetary aspects in a hospitality setting.
Overview
12
12
years of professional experience
Work History
Server/Team Leader
Seasons 52
Coral Gables, FL
06.2015 - Current
- Skillfully anticipate and address guest service needs.
- Cultivates warm relationships with regular guests.
- Maintains one of the highest check averages per guest in restaurant through suggestive selling.
- Received promotion from server to service professional with responsibility for overseeing opening/closing duties.
- Restaurant top performer on guest satisfaction survey averaging highest scores on weekly basis.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided back up for restaurant service managers.
- Developed team members in customer service techniques, through daily coaching, providing feedback and encouragement.
Bakery Clerk
The Fresh Market
Miami, United States
10.2012 - 06.2015
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Handled weekly shipments of product from truck order and organized inventory.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in bakery department.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed, labeled and weighed bakery department products.
Security Officer/Concierge
Paramount Security
Miami, Florida
01.2013 - 02.2015
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled building grounds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies when needed.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2009
Skills
- Sales expertise
- Cash Handling
- Patience
- Problem Solving
- Adaptable and Flexible
- Attention to Detail
- Staff education and training
- Bilingual
Timeline
Server/Team Leader
Seasons 52
06.2015 - Current
Security Officer/Concierge
Paramount Security
01.2013 - 02.2015
Bakery Clerk
The Fresh Market
10.2012 - 06.2015
High School Diploma -
Miami Senior High School
Similar Profiles
Michelle NervilMichelle Nervil
Chef at Seasons 52Chef at Seasons 52
Sam ParkSam Park
Server at Seasons 52Server at Seasons 52
Ava BartosiewiczAva Bartosiewicz
Restaurant Hostess at Seasons 52Restaurant Hostess at Seasons 52
Elsie EldracherElsie Eldracher
Sales Manager at Seasons 52Sales Manager at Seasons 52
Sackie DouglasSackie Douglas
General Laborer at BACON WORKGeneral Laborer at BACON WORK