Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Garcia

Austin,TX

Summary

Hi, My name is Matthew Garcia and I believe in a driven mindset, a positive attitude, and an ambitious, ready to learn mentality. With extraordinary customer service, management duties and experience, years of working with high amounts of money, and always being the hardest worker on the floor, I believe that a determined mindset leads to greatness! I am always looking to learn and listen to do all jobs as efficiently as possible.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Team Leader

Bush's Chicken
10.2015 - Current
  • Provided excellent customer service by promptly taking orders and addressing guest inquiries.
  • Processed payments efficiently, contributing to smooth transaction flow at point of sale.
  • Trained new team members on restaurant procedures and customer service best practices.
  • Enhanced teamwork by communicating effectively with colleagues during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally.
  • Developed strong rapport with regular customers through genuine hospitality efforts.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Education

Associate of Applied Science - Business Management

Austin Community College
Austin, TX
08-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Team collaboration
  • Sales expertise
  • Shift management
  • Positive and professional
  • Adaptable and flexible
  • Reliability
  • Multitasking Abilities
  • Team leadership
  • Problem-solving
  • Excellent communication

Certification

Food Handlers Certificate, Real Estate License

Timeline

Server/Team Leader

Bush's Chicken
10.2015 - Current

Associate of Applied Science - Business Management

Austin Community College
Matthew Garcia