Matthew Garcia
Austin,TX
Summary
Hi, My name is Matthew Garcia and I believe in a driven mindset, a positive attitude, and an ambitious, ready to learn mentality. With extraordinary customer service, management duties and experience, years of working with high amounts of money, and always being the hardest worker on the floor, I believe that a determined mindset leads to greatness! I am always looking to learn and listen to do all jobs as efficiently as possible.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Team Leader
Bush's Chicken
10.2015 - Current
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Processed payments efficiently, contributing to smooth transaction flow at point of sale.
- Trained new team members on restaurant procedures and customer service best practices.
- Enhanced teamwork by communicating effectively with colleagues during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally.
- Developed strong rapport with regular customers through genuine hospitality efforts.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Associate of Applied Science - Business Management
Austin Community College
Austin, TX08-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
- Sales expertise
- Shift management
- Positive and professional
- Adaptable and flexible
- Reliability
- Multitasking Abilities
- Team leadership
- Problem-solving
- Excellent communication
Certification
Food Handlers Certificate, Real Estate License
Timeline
Server/Team Leader
Bush's Chicken
10.2015 - Current
Associate of Applied Science - Business Management
Austin Community College