Certification - IT
Certificate in IT Network Security IWTC, Pensacola
03.2017 - 03.2018
Luis Gonzalez
Business Development Manager
Virginia Beach,NC
Summary
Results-driven leader with a proven track record of identifying growth opportunities, driving operational improvements, and enhancing customer service standards. Skilled in leading high-performing sales and operations teams, boosting profitability, and implementing cost-saving initiatives. Known for a proactive mindset, team-oriented leadership style, and strategic business development.
Education
Work History
Business Development Manager
Coastal Ferry
08.2020 - 10.2024
- Led, developed, and empowered cross-functional teams to deliver exceptional client service and operational excellence
- Oversaw hiring, training, and performance management to build a strong, collaborative, and accountable workplace culture
- Fostered team alignment with business goals through clear communication, coaching, and strategic delegation
- Guided team adoption of CRM and payment systems, ensuring smooth integration and consistent client experiences
- Promoted a client-first mindset across departments, driving long-term account growth and relationship retention
- Directed financial oversight functions, including budgeting, invoicing, A/R and A/P, and contract governance
- Spearheaded infrastructure projects, including facility expansion and office renovations, with full team coordination
- Conducted competitive analysis with team input to inform strategic pivots and identify new market opportunities
- Negotiated vendor agreements and cultivated external partnerships to strengthen operational capacity and team resources
IT Specialist - Video Telecommunications (VTC)
U.S. Navy Active Duty
03.2017 - 07.2022
- Managed the daily operation and maintenance of over 100 Video Telecommunication Systems
(VTCs), ensuring seamless communication and minimal downtime - Collaborated with data encryption specialists to secure sensitive transmissions and implement advanced encryption protocols to protect client and organizational data
- Troubleshot and resolved technical issues related to VTC hardware, software, and network connectivity, maintaining a 99% system uptime
- Designed and optimized VTC configurations to enhance user experience and streamline setup for both internal and external stakeholders
- Provided technical training and support to staff and clients, improving system utilization and reducing user error
- Conducted regular system updates and compliance checks to meet evolving security and technology standards
- Coordinated with cross-functional teams and external vendors to implement upgrades, ensuring compatibility and scalability of VTC infrastructure
Skills
- Business Management
- Customer Relationship Management (CRM) Business
- Development
- Budgeting & Financial Oversight
- Project Management
- Contract Negotiation
- Operational Efficiency
- Military Leadership Experience
- Sales Leadership
- Account Management
- Strategic Planning
- Marketing Strategy
- Profit & Loss Analysis
- Team Leadership
- CRM Software (eg, Salesforce, HubSpot)
Certification
Driver's License
A-Plus
CCNA
Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Interests
Rock Climbing
Art/Drawing
Quote
If you wanna go fast go alone, if you wanna go far go together.
African Proverb
Similar Profiles
Luis GonzalezLuis Gonzalez
Owner/Partner & VP of Sales and Marketing at Coastal Ferry LLCOwner/Partner & VP of Sales and Marketing at Coastal Ferry LLC
Cindy BrackenCindy Bracken
Deputy Clerk at Ferry County Washington, Ferry CountyDeputy Clerk at Ferry County Washington, Ferry County
Isaias VazquezIsaias Vazquez
Supervisor at Tom FerrySupervisor at Tom Ferry
Alvin Baxter IIIAlvin Baxter III
Patient Transporter at Sentara Princess Anne HospitalPatient Transporter at Sentara Princess Anne Hospital
Carl CoponCarl Copon
Music Teacher - Vocal/Choral/Piano Instructor at Virginia Beach City Public SchoolsMusic Teacher - Vocal/Choral/Piano Instructor at Virginia Beach City Public Schools