Carlos Mendoza
Vernon Hills,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Counter Desk Attendant
Bowlero Lanes
Vernon Hills, IL
09.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Performed arithmetic functions handling cash, close checks and balance register.
- Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
- Delivered outstanding hospitality and excellent customer service to patrons daily.
- Conducted regular audits of cash registers and reconciled any discrepancies promptly, upholding financial integrity and accountability.
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
Pool Attendant
Vernon Hills Park District
Vernon Hills, IL
06.2023 - 08.2023
- Educated patrons on water safety guidelines, reducing the number of accidents within the facility.
- Collaborated with team members to provide efficient operations and exceptional customer service.
- Organized special events for patrons such as themed days, enhancing their overall experience at the wading pool facility.
- Kept accurate records of maintenance tasks completed daily, ensuring accountability measures were in place for all staff members.
- Remained up-to-date on industry trends and best practices through continuing education opportunities and professional development activities.
- Assisted swimmers with proper use of equipment, promoting best practices in water safety.
- Ensured safety by continuously monitoring wading pool activities and identifying potential hazards.
- Supported lifeguard staff during emergency situations by providing back-up assistance and following established protocols.
- Assisted with pool maintenance tasks such as skimming, vacuuming, and adjusting chemical levels to uphold water quality standards.
- Performed opening and closing duties effectively to guarantee a smooth transition between shifts at the wading pool facility.
- Maintained cleanliness of the wading pool area for a healthy and enjoyable swimming environment.
- Implemented facility rules and regulations to maintain an orderly and enjoyable experience for all patrons.
- Delivered excellent customer service by addressing patron concerns and answering questions about the facility''s amenities and rules.
- Moved umbrellas and lounge chairs at request of guests.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Education
Diploma -
Vernon Hills High School
Vernon Hills, ILEngineering Physics
College of Lake County
Grayslake, ILSkills
- First Aid Training
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
Timeline
Counter Desk Attendant
Bowlero Lanes
09.2023 - Current
Pool Attendant
Vernon Hills Park District
06.2023 - 08.2023
Diploma -
Vernon Hills High School
Engineering Physics
College of Lake County