Jenmi Monterola
Lanham ,MD
Summary
Proven professional with a robust background in customer service and office management, notably at Re Michel and LHR IMPROVEMENTS. Excelled in enhancing document organization and resolving customer complaints, boosting satisfaction levels. Skilled in crisis management and effective communication, adept at multitasking and fostering team collaboration. Demonstrates unparalleled reliability and organizational prowess. I made many improvements in my organization skills due to my trainee.
Overview
2
2
years of professional experience
Work History
Counter/ Front Desk
Re Michel
Beltsville, MD
06.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Helped organize important documents and took and received phone calls.
Office
LHR IMPROVEMENTS
Laurel, MD
08.2022 - 04.2023
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
Education
High School Diploma -
Eleanor Roosevelt
Greenbelt06.2023
Skills
- First Aid Training
- Asset Protection
- Crisis Management
- Advanced Surveillance
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Team building
- Self Motivation
- Interpersonal Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counter/ Front Desk
Re Michel
06.2023 - Current
Office
LHR IMPROVEMENTS
08.2022 - 04.2023
High School Diploma -
Eleanor Roosevelt