Carlos Mendoza
Columbia,MD
Summary
Dependable Box Truck Driver with one years of experience safely and efficiently driving large vehicles long distances for extended hours to deliver cargo. Reliably drives, moves and offloads merchandise to serve customers and develop sales. Holds valid Class C drivers license and enhances organization reputation by obeying DOT regulations and maintaining truck operating efficiency. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Box Truck Driver
NRC PERFORMANCE TRANSPORTATION
10.2023 - Current
- Picked up products from warehouse or distribution center, verified content and delivered to businesses or households as schedule indicated.
- Leveraged forklift, hand truck or dolly to load and unload product for stock or delivery.
- Inspected truck equipment and supplies and reported mechanical problems to facilitate repair process.
- Interpreted GPS to operate most efficient route service and reported delays, accidents and other traffic and transportation situations to dispatch or manager.
- Completed daily logs and other required documentation in accordance with DOT regulations.
- Assisted customers with loading, unloading packages onto, off box truck as needed.
- Loaded and unloaded truck with pallet jack or by hand.
- Communicated with dispatchers regarding any changes in route or schedule due to traffic or weather conditions.
- Followed established routes and time schedules for deliveries according to customer requirements.
- Utilized GPS navigation system when necessary for efficient routing purposes.
- Inspected trucks before and after trips, including checking fluid levels, tire pressure, brakes, lights.
- Delivered freight promptly to specified locations in a timely manner.
- Reported any mechanical issues or damage to vehicles immediately upon discovery.
- Maintained cleanliness of cab and cargo area of box truck.
- Maintained records of deliveries made including signatures from recipients upon delivery.
- Responsible for pre-trip inspections to ensure safety and compliance with DOT regulations.
- Ensured the safe transport of goods from one place to another using box truck.
- Controlled expenses related to vehicle operation such as fuel consumption, tolls fees.
- Provided excellent customer service while delivering products safely and efficiently.
- Addressed customer inquiries about product availability or delivery status in a professional manner.
- Adhered to all applicable laws, rules, regulations and standards set forth by local government agencies.
- Completed deliveries by requested times.
- Facilitated safe loading and unloading of products by supervising warehouse personnel.
- Communicated with dispatch and customers enthusiastically, focusing on client satisfaction.
- Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes, and tires.
- Maintained clean driving record by following safety protocols and strictly adhering to traffic laws.
Cashier
Ledo Pizza
06.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
Surveyor
Total Civil Construction
08.2023 - 01.2024
- Set fixed points by creating maps and utilizing geodetic and engineering instruments.
- Scheduled personnel and equipment resources to best meet workloads and project deadlines.
- Assessed historical records, maps and topographical data as part of survey operations.
- Determined boundaries using surveying equipment and mathematical calculations.
- Utilized GPS systems to record geographical coordinates of surveyed sites.
- Provided technical advice concerning the use of appropriate equipment for various types of surveys.
- Adhered to local regulations regarding surveying activities within designated areas.
- Conducted research to identify land boundaries and survey markers.
- Ensured accuracy when using specialized instruments such as levels, transits, and theodolites during surveys.
- Prepared detailed drawings depicting topography, contours, elevations, and other features related to surveyed properties.
- Analyzed aerial photographs, maps, and other data sources for surveying projects.
- Calibrated instruments used in conducting surveys according to manufacturer specifications.
- Consulted with engineers and architects regarding proposed designs or modifications that may affect existing site boundaries or landmarks.
- Conducted surveys to design, research and analyze mapping systems.
- Verified accuracy of survey data through quality control measures.
- Calculated height, depth, property lines, and other characteristics of terrain.
- Utilized GPS, robotic total stations, and data collectors in fieldwork.
- Developed project proposals, budgets, and scope of work statements.
Customer Service Supervisor
Alfaro Hardwood Floors
01.2021 - 02.2022
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Resolved customer complaints by implementing immediate solutions.
- Analyzed service processes by identifying areas for improvement.
- Conducted performance reviews to promote professional growth within team.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Some College (No Degree) - Industrial Engineering
Universidad Gerardo Barrios
High School Diploma -
Instituto Catolico De Oriente
11-2018
Skills
- Route Navigation
- Commercial Delivery
- Delivery Documentation
- DOT Regulations
- Punctuality
- Vehicle Inspection
- Heavy Lifting
- Route Planning
- Inventory Management
- Defensive Driving
- Loading Dock Operations
- GPS Navigation
- Service Calls
- Spanish Fluency
- Dependability and Honesty
- Active Listening
- Effective Communication
- Customer-Oriented
- Cash Handling
- Fluent in English
- Clean Driving Record
- Commercial Driving Experience
- Professionalism
- GPS navigation
- Inventory management
Education and Training
true,other,other
Languages
English
Full Professional
Timeline
Box Truck Driver
NRC PERFORMANCE TRANSPORTATION
10.2023 - Current
Surveyor
Total Civil Construction
08.2023 - 01.2024
Cashier
Ledo Pizza
06.2022 - Current
Customer Service Supervisor
Alfaro Hardwood Floors
01.2021 - 02.2022
High School Diploma -
Instituto Catolico De Oriente
Some College (No Degree) - Industrial Engineering
Universidad Gerardo Barrios
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