Carlos Molina
Sterling ,VA
Summary
Ambitious and career-focused professional with a strong interest in growth opportunities in Data Center Operations. Experienced in installing, configuring, and maintaining servers, racks, and related equipment. Skilled in troubleshooting facility and rack-level events, equipment failures, and technical issues on advanced hardware. Proven ability to remediate physical layer outages and power issues. Adept at documentation creation, inventory management, and ensuring compliance with safety protocols. Experienced in responding to off-hour emergency calls and escalating facilities-related issues. Actively participates in site-level project work and executes basic project scopes. Recognized as a mentor and trainer for new employees, consistently meeting metric targets.
Overview
7
7
years of professional experience
Work History
Data Center Technician
Amazon Web Services
01.2022 - Current
- Replaced defective components, performing upgrades, and ensuring that all systems are running optimally
- Install, configure, and maintain servers, racks, and other related equipment.
- Installed equipment, racks, and cabling, creating documentation and keep inventory up to date
- Troubleshooting facility and rack-level events, equipment failures, and technical issues on advanced hardware
- Maintained strict adherence to safety protocols, ensuring safe working environment for all staff.
- Remediating physical layer outages and power issues
- Responded to off-hour emergency calls and escalate facilities-related issues
- Diagnosed and executed resolution for network and server issues.
- Facilitated cross-departmental collaboration to address complex technical challenges, enhancing overall service quality.
- Participated in site-level project work and execute basic project scopes
- Mentored and trained new onboarding employees on all fields of the job, with overwhelming positive feedback, as well as backed by various metric systems.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Performed Break/fix work on hardware and software on high-cost Hosts/Servers, deep-diving and troubleshooting to bring back/maintain essential worldwide services available to customers
Data Center Security Officer
First Coast Security Services
02.2019 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Worked various posts including CICO Officer, Patrol Officer, Gate Officer, CRO Officer, and various SGR(special guard) posts with proficiency
- 3 years of experience working in data centers as an unarmed security officer to protect people, property, and data by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points, permitting entry.
- In the unfortunate event of an emergency, we are prepared and trained, and we also act as a resourceful and knowledgeable point of contact for authorities and emergency medical personnel
- Became familiar and gained experience with Amazon infrastructure and Amazon principles
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Participated in staff meetings, special events and professional development activities.
AWS Contractor
Lorien Global
01.2022 - 03.2022
- Worked as project as a project support contractor in a 3 month duration, where we performed various reverse logistics tasks such as, following specific procedures for the removal of failed server parts inside Rezones of an estimated 80 AWS Data Center Sites
- Identified, reviewed, and processed server parts such as Motherboards, Switches, Power Supply Units, Memory Dimms, Optics, fiber-optic cabling into database using asset tags information, product manufacturer, model and serial number
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified, reviewed, and processed server parts such as Motherboards, Switches, Power Supply Units, Memory Dimms, Optics, fiber-optic cabling into database using asset tags information, product manufacturer, model and serial number
- Monitored network hardware operations to evaluate proper configuration.
Wireless Sales Representative/Retail Store Manager
Metro PCS
09.2017 - 01.2019
- Led and coordinated with a team of other Wireless Sales
- Representatives to meet a weekly quota of sales.
- Maintained a clean, hygienic, and and positive environment for best customer experience.
- Many responsibilities included taking care of customer service issues, answering their questions, providing recommendations, organizing the stores supply, preventing theft, and troubleshooting devices and some networks when needed, and problem solving.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Manassas Park Highschool
in Progress - Cybersecurity
Northern Virginia Community College
Skills
- P>Bilingual
- P>Conflict resolution techniques
- P>Knowledge of Networking
- P>Exceptional Communication Skills
- P>Collaborate and work well with others in team environments
- P>Proficient at following directions/protocol from system and/or management
- P>Quick/interested learner
- P>2 Years experience trouble Shooting Software and Hardware Devices
- P>2 Years experience with Microsoft Windows OS/Mac OS in cooperate setting
- P>IT Hardware Concepts
- P>Linux Proficiency
- Data Center Operations
- Network Troubleshooting
- Computer hardware troubleshooting
- Network support
- Hardware and Software Repair
- Component Installation
- User Training
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Problem-solving aptitude
- Continuous Improvement
- Analytical Skills
- Interpersonal Communication
- Performance Optimization
- Hardware maintenance
- Server Management
Building PCs, Bodybuilding, Self Development, Seeking New challenges
Building custom PCs has been a popular hobby for decades enjoy the ability to customize their computers by adding components like multiple hard drives, high-performance graphics cards, or liquid cooling
Bodybuilding is a sport that involves developing muscles through resistance exercises to increase their size and definition. Bodybuilders often focus on specific muscles in their workouts and also pay attention to their nutrition and supplementation to help their muscles grow and recover. Bodybuilding can be a hobby for people who enjoy the challenge of trying to improve their physique and who are motivated by the satisfaction of placing in competitions or just preparing for them
the capacity and action to grow one's self-awareness, abilities, talents, and skills in order to improve one's quality of life. This personal development may be done at any time and in any place, with or without the help of others
Timeline
Data Center Technician
Amazon Web Services
01.2022 - Current
AWS Contractor
Lorien Global
01.2022 - 03.2022
Data Center Security Officer
First Coast Security Services
02.2019 - Current
Wireless Sales Representative/Retail Store Manager
Metro PCS
09.2017 - 01.2019
High School Diploma -
Manassas Park Highschool
in Progress - Cybersecurity
Northern Virginia Community College
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Manish KulshreshthaManish Kulshreshtha
Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)Head - Enterprise Support (Mid and Large Enterprise Business) at Amazon Web Services (Amazon Internet Services Pvt. Ltd.)
Joe BehrensJoe Behrens
Senior DevOps Consultant at Amazon Web Services (AWS) Professional ServicesSenior DevOps Consultant at Amazon Web Services (AWS) Professional Services
DEEPA KARUNAKARANDEEPA KARUNAKARAN
Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)Customer Solutions Manager (Customer facing Program Manager) at Amazon Inc. (Strategic Accounts, Amazon Web Services)
Dominick Arabia UmanzorDominick Arabia Umanzor
Family Plumbing-Assistant at Family BusinessFamily Plumbing-Assistant at Family Business