Carlos Monteagudo
Project Manager
Miami,FL
Summary
Organized, innovative, tech-savvy with proven responsible and dedicated skills. Motivated to be successful. Always looking to improve and better myself. Enjoy dealing with people and cultivating new relationships. Fast learner with superb communication and analytic skills. Always staying and portraying myself professionally. Love working with numbers and working on excel automations has now become a hobby.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Security Operations and Special Project Supervisor
MasTec Advanced Technologies
Davie, FL
06.2019 - Current
- Manage on site and remotely a Team of over 30 Home and Small Business Security Installation Technicians across the country
- Overseeing all day-to-day responsibilities and maintaining customer relationships
- In field training, and creating new training documents for new business lines, conducting weekly team meetings
- Managing monthly KPI’s to exceed client expectations
- Damage claim assessment and approval
- Coaching and maintaining a safe workplace, and training techs on best driving practices to meet company expected scores
- Managing projects on site and remotely across the country
- Creating new step by step processes to follow for all new projects and business lines that we manage
- Working directly with Vice President of Security Services as a key driver in innovating and improving processes internally and externally.
Security Technician
MasTec Advanced Technologies
Davie, FL
01.2019 - 06.2019
- Installation and service of residential and commercial Burglar and fire detection systems
- Maintained and managed more than ten thousand dollars of inventory
- Always Exceeding company KPI’s monthly.
Satellite Technician
Mastec Advanced Technologies
Davie, FL
03.2017 - 06.2019
- Installation, diagnosis, and maintenance of Direct TV equipment
- Configure and troubleshoot a variety of television broadcast, transport, and transmission equipment
- Perform routine maintenance on various subsystems.
Customer Service Representative
Aeropost
Miami, FL
02.2016 - 02.2017
- Pulling, filling, packing and receiving orders for delivery
- Receive carriers and customers in Aeropost facilities, log into company portal, and maintain system through updating information
- Resolve customer issues over the telephone and e-mail, including billing inquiries, customer orders, and action items
- Accurately enter order information, including updating of customer accounts, address, telephone, and contact numbers.
Delivery Driver
Miami, FL
12.2015 - 06.2016
- Provide quality customer service through positive and professional interaction with customers in person or by phone
- Drive vehicle to deliver food products to various locations
Customer Service/ Cashier
El Quijote Gourmet
Puerto Aventuras, Quintana Roo, Mexico
01.2013 - 01.2015
- Greet customers, packing items, handling customer complaints
- Keeping work area clean and organized and keeping track of inventory
- Counting Money/ Work with Cash Register and Scanners
- Filling out documents and reporting
- Implementing new files for company product tracking and finances
Customer Service/ Cashier/ IT Tech
OfficeNet - MX
Puerto Aventuras, Quintana Roo, Mexico
01.2013 - 01.2015
- Greet customers, packing items, handling customer complaints
- Keeping work area clean and organized and keeping track of inventory
- Counting Money/ Work with Cash Register and Scanners
- Work with/ Repair phones and computers
- Filling out documents and reporting
- Implementing new files for company product tracking and finances
Education
Computer Programming for Business Applications -
Miami Dade College
01.2017 - 01.2019
High School Diploma - undefined
Driver's License FASA/BASA Certification (Active) -
Colegio Puerto Aventuras
01.2011 - 01.2014
Skills
Ability to help build, scale and lead new projectsundefined
Certification
FASA/BASA Certification
Timeline
Security Operations and Special Project Supervisor
MasTec Advanced Technologies
06.2019 - Current
FASA/BASA Certification
01-2019
Security Technician
MasTec Advanced Technologies
01.2019 - 06.2019
Satellite Technician
Mastec Advanced Technologies
03.2017 - 06.2019
Computer Programming for Business Applications -
Miami Dade College
01.2017 - 01.2019
Customer Service Representative
Aeropost
02.2016 - 02.2017
Delivery Driver
12.2015 - 06.2016
Customer Service/ Cashier
El Quijote Gourmet
01.2013 - 01.2015
Customer Service/ Cashier/ IT Tech
OfficeNet - MX
01.2013 - 01.2015
Driver's License FASA/BASA Certification (Active) -
Colegio Puerto Aventuras
01.2011 - 01.2014
High School Diploma - undefined
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