CARLOS MORENO
Pittsburgh,PA
Summary
Case Manager and Coordinator with a background in youth immigration services. Skilled in advocating for unaccompanied minors, developing case plans, and coordinating with legal, medical, and educational teams. Former Director at a soccer academy abroad, with expertise in networking with U.S. college athletes and facilitating visa applications. Fluent in Spanish and Portuguese, with a strong history of interpretation and cross-cultural communication. Proven ability to work in fast-paced environments, manage crises, and support vulnerable populations.
Overview
12
12
years of professional experience
Work History
Case Manager
Holy Family Institute
07.2024 - Current
- Provide direct support and services to unaccompanied minors in an immigration facility.
- Conduct case assessments to determine minors' physical, emotional, and legal needs.
- Develop and implement individualized case plans to address minors' unique situations.
- Coordinate with legal, medical, educational, and mental health professionals to meet minors' needs.
- Ensure minors' well-being and safety while in custody, advocating for their rights and resources.
- Assist with legal representation, ensuring minors understand their rights and the immigration process.
- Monitor minors' emotional and psychological needs, facilitating access to counseling or support services.
- Collaborate with law enforcement, immigration authorities, and government agencies to ensure compliance with immigration laws and policies.
Private Interpreter (Spanish and Portuguese)
Own Business
06.2021 - Current
- Help refugees and immigrants in the Pittsburgh area with interpreting services
- Prepare and translate documents for immigration court cases
- Assist first-time families in America providing assistance with housing
- Help the Latino community with health assistance
Shift Supervisor
Holy Family Institute
10.2023 - 07.2024
- Company Overview: Immigrant youth shelter
- Team Leadership: Direct and support a team of staff members to ensure efficient operations and quality care for children
- Child Welfare Oversight: Monitor the safety, well-being, and behavior of children under care, implementing behavioral management strategies when needed
- Compliance and Documentation: Maintain records, adhere to regulations, and prepare reports to ensure facility compliance
- Communication and Collaboration: Communicate with parents, guardians, and external agencies to advocate for children's needs and coordinate services
- Crisis Management: Respond to emergencies and provide emotional support to children during challenging situations
- Immigrant youth shelter
Soccer Director
Connection Soccer Academy
11.2017 - 02.2024
- Create network with coaches/sponsors in the US to find academic athletes from Brazil
- Responsible for all visa applications for the athletes
- Work with coaches and parents to find the best college and scholarships for the athletes
- Prepare students for all English proficiency exams
- Maintain a safe environment for all students and parents
- Prepare soccer practices and set up try outs for college coaches in the US
- Being able to help over 150 athletes to come to the US with an athletic scholarship
Business Interpreter (Remote)
3CM Solutions
03.2019 - 02.2022
- Provided simultaneous and consecutive interpretation services for business meetings, negotiations, conferences, and presentations
- Translated complex technical and industry-specific terminology accurately between English and Portuguese and Spanish
- Facilitated cross-cultural understanding and maintained neutrality while conveying speakers' messages
- Conducted thorough research and preparation to ensure effective communication during business interactions
Cosmetics Salesman
Nova Vida Cosmeticos
01.2013 - 06.2014
- Sell the product to retailers
- Keep good communication with all clients and distributors
- Handle payment transactions for the products
- Promote product
- Negotiate with customers
Education
BACHELORS - BUSINESS ADMINISTRATION
BELLEVUE UNIVERSITY
Bellevue, Nebraska06.2020
ASSOCIATES - GENERAL STUDIES WITH AN EMPHASIS IN BUSINESS
CLOUD COUNTY COLLEGE
Concordia, Kansas05.2017
Skills
- Fluent in English
- Fluent in Spanish
- Fluent in Portuguese
- Computer proficiency
- Analytical Skills
- Time management
- Adaptability
- Critical thinking
- Problem solving
- Communication skills
- Teamwork
- Collaboration
- Planning
- Coordination
- Case management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Case Manager
Holy Family Institute
07.2024 - Current
Shift Supervisor
Holy Family Institute
10.2023 - 07.2024
Private Interpreter (Spanish and Portuguese)
Own Business
06.2021 - Current
Business Interpreter (Remote)
3CM Solutions
03.2019 - 02.2022
Soccer Director
Connection Soccer Academy
11.2017 - 02.2024
Cosmetics Salesman
Nova Vida Cosmeticos
01.2013 - 06.2014
BACHELORS - BUSINESS ADMINISTRATION
BELLEVUE UNIVERSITY
ASSOCIATES - GENERAL STUDIES WITH AN EMPHASIS IN BUSINESS
CLOUD COUNTY COLLEGE
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