Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Moreta Diaz

Summary

Dynamic Auto Damage Field Appraiser with experience in Auto Property Damage, recognized for streamlining appraisal processes and enhancing customer satisfaction. Bilingual and proficient in both CCC & Mitchell, I excel in critical thinking and problem solving, achieving significant cost savings through fraud detection and fostering strong relationships with clients and repair shops.

Overview

14
14
years of professional experience

Work History

Auto Damage Field Appraiser & Adjuster

Progressive
04.2024 - Current
  • Accurately and timely inspects vehicle and writes estimate, documents claim related information appropriately, and makes decisions consistent with claims standards and local laws.
  • Represents the Company in developing and maintaining strong relationships with repair facility staff and other external vendors; negotiating and holding them accountable for repairs that meet Progressive's standards.
  • Organizes and prioritizes work schedule to maximize efficiency for the timely resolution of claims.
  • Reviews state regulations and labor rates and makes decisions consistent with claims standards and local laws.
  • Identifies related and unrelated damage (prior damage) and assesses coverage and payment as appropriate.
  • Collaborates with the Claims Adjuster with decisions regarding coverage and liability.
  • Makes decisions as to replace or repair, labor time, type of replacement etc.
  • Proactively communicates with customers and sets clear and accurate expectations for repairs. This may include, but not limited to, repair/replace decisions, total loss decision, and financial obligations in efforts to expedite resolution of the claim and minimize loss of use.
  • Negotiates with repair facilities and/or customers to resolve disputes.
  • Inspects and prepares damage evaluations to include total loss.
  • Makes decisions to allow for rental and length of time. Communicates and negotiates with customer regarding rental; resolves disputes when needed.
  • Identifies potential fraud and refers for investigation.
  • Authorizes and issues property damage and applicable supplemental payments
  • Analyzed pre-accident vehicle conditions to determine fair market value for total loss evaluations.
  • Conducted onsite inspections to document damages and assess necessary repairs in detail.
  • Identifies related and unrelated damage (prior damage) and assesses coverage and payment as appropriate
  • Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.

Auto Damage Appraiser and Supervisor

Akiki Auto Body
09.2018 - 04.2024
  • Supervised Collision Center
  • Audited files for closing
  • Trained staff
  • Problem solving and decision maker
  • Written Photo estimates and prepared detailed damage reports for submission to insurance companies.
  • Written estimates under company policy and per DRP repair programs policy (the hartford, farmers, safety, cei, etc)
  • Creates great relationships with other appraisers and customers
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Helped customers obtain alternate transportation via rental car services.
  • Advised customers on a repair plan for repairs, ordered part, and updated them throughout the repair process
  • Helped and advised team on day-to-day operations.
  • Streamlined the appraisal process by implementing an efficient documentation system, resulting in faster claim resolutions.
  • Provided exceptional customer service by addressing concerns and answering questions promptly throughout the appraisal process.
  • Evaluated vehicle damage to determine repair costs and insurance coverage.

Automotive Body Shop Production Manager & Estimator

Auto Body Clinic
01.2012 - 09.2015
  • Works directly with techs & managers to achieve all task given on time
  • Performs quality checks on every job completed
  • Takes pictures and info of all vehicles during check in
  • Enters & scans invoices, pictures, Vehicle info onto profit net or other software
  • Responsible for scheduling all vehicles going onto sublet
  • Oversees daily operations for staff of 7 employees.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Responsible for keeping the work flow going and keeping each employee busy.
  • Tested vehicles and their components and systems.
  • Reviewed work orders and discussed them with supervisors.
  • Interfaced with management and colleagues in a professional manner.
  • Diagnosed computer and electrical failure with appropriate testing equipment.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Maintained vehicle records by recording and filing all service and repairs.
  • Managed the front counter, including answering the phone, Checking in customers, And taking payments.

Education

Property Damage Claims

Progressive Campus
Cleveland, OH
01-2024

Master Graduate In Leadership -

Discover Leadership
Houston, TX
2023

Estimating, Profit & Loss, Reports -

Collision Advice
Chicago, IL
2023

Product And Training - Estimating

CCC-ONE Headquarters
Chicago, IL
2023

Estimator Platinum - Automotive

I-Car
2022

MA Vehicle Inspector - Non-commercial vehicle inspector

MASSDOT
Shrewsbury, Ma
01-2016

Insurance appraiser - Vehicle insurance agent/estimator

Northeast Metropolitan Tech
Wakefield ma, Ma
2015

Skills

  • MA Licensed Appraiser
  • Proficient in bilingual communication
  • CCC-ONE and Mitchell experience
  • I-CAR platinum estimator
  • Proficient in advanced computer applications
  • Collaborative team guidance
  • Proficient critical thinker
  • Detail-oriented approach
  • Integrity and ethics
  • Multitasking
  • Damage assessment

Languages

Spanish
Native or Bilingual

Timeline

Auto Damage Field Appraiser & Adjuster

Progressive
04.2024 - Current

Auto Damage Appraiser and Supervisor

Akiki Auto Body
09.2018 - 04.2024

Automotive Body Shop Production Manager & Estimator

Auto Body Clinic
01.2012 - 09.2015

Property Damage Claims

Progressive Campus

Master Graduate In Leadership -

Discover Leadership

Estimating, Profit & Loss, Reports -

Collision Advice

Product And Training - Estimating

CCC-ONE Headquarters

Estimator Platinum - Automotive

I-Car

MA Vehicle Inspector - Non-commercial vehicle inspector

MASSDOT

Insurance appraiser - Vehicle insurance agent/estimator

Northeast Metropolitan Tech

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