CARLOS M. SHOOK JR.
PRG Real Estate Management
Midlothian,VA
4
Certifications
28
years of professional experience
Service Administrator coordinating appliance inventory and ordering 50+ units per month for 30+ properties across multifamily properties. Oversees 5+ contractors at once on capital projects, trains new staff, and works with supervisors and directors to keep owners informed on resident needs and property issues. Brings inventory control, vendor coordination, and property operations support together to keep service work moving.
Work History
Maintenance Supervisor
1 Year 2 Months- Oversee daily maintenance priorities to keep units, common areas, and service requests moving efficiently.
- Inspect property conditions regularly and document repair needs for timely follow-up and contractor scheduling.
- Track vendor work, purchase orders, and material needs to support uninterrupted maintenance operations.
- Monitor inventory levels for parts, supplies, and equipment used in routine repair and upkeep tasks.
- Coordinate contractors for scheduled repairs, service visits, and larger capital project support.
- Support resident service requests with clear communication and timely resolution updates.
- Maintain asset records and identify equipment requiring repair, replacement, or closer monitoring.
- Document maintenance activity to help keep property files current and organized.
- Review safety conditions in work areas and address hazards before they affect residents or staff.
- Assist with budget management by monitoring maintenance spending and comparing costs against planned needs.
- Follow fair housing procedures when coordinating resident-related maintenance issues and service requests.
- Provide maintenance dispatch support by assigning urgent requests and confirming completion status.
- Check pool water chemistry and equipment condition to support safe recreational area operation.
- Perform routine inspections of common areas, mechanical spaces, and exterior grounds to spot needed repairs early.
Service Administrator
9 Years 1 Month- Review [number] property turn inspections weekly to maintain quality standards across managed sites.
- Track [number] inventory orders monthly for appliances, HVAC units, and other property assets.
- Manage inventory control and purchase ordering for appliances, HVAC units, and other tracked assets.
- Inspect property turns to confirm readiness, quality, and completion before units return to service.
- Coordinate contractors on capital projects and keep work moving according to site requirements.
- Train new staff and support supervisors with resident-service concerns and performance follow-up.
- Partner with the director on special projects and keep owners informed on issues needing attention.
Maintenance Supervisor and Trainer
6 Years 7 Months- Maintained a 652-unit apartment community by completing repairs and routine maintenance for residents.
- Coordinated apartment rehabs and capital projects, including contractor oversight and follow-up on property repairs.
- Managed fire unit setup and stayed current on contractor work across properties to keep repairs progressing.
- Handled snow removal and kept grounds clear of trash and debris to maintain safe, presentable common areas.
Maintenance Supervisor
9 Months- Coordinated daily maintenance requests to keep resident concerns moving through repair and resolution steps.
- Performed routine property inspections to identify safety concerns, repair needs, and general upkeep issues.
- Scheduled contractor visits and monitored repair progress to support timely completion of maintenance projects.
- Maintained inventory levels for parts and supplies to support uninterrupted maintenance operations.
Maintenance Technician
1 Year 1 Month- Carried out preventive maintenance on kitchen and facility equipment to reduce unplanned service interruptions.
- Responded to maintenance requests promptly and documented completed repairs for follow-up tracking.
- Inspected equipment and facility areas to identify maintenance issues before they affected operations.
- Coordinated with outside contractors for repairs requiring specialized service or scheduled access.
Assistance Maintenance Supervisor
1 Year 9 Months- Coordinated preventive maintenance schedules to support reliable building systems and reduce service interruptions.
- Reviewed resident maintenance requests and prioritized urgent issues for timely dispatch and resolution.
- Supported vendor scheduling and on-site coordination to keep repair work aligned with property needs.
- Maintained inventory records for parts and supplies, helping teams avoid delays during routine repairs.
Director
6 Years 3 Months- Oversaw daily property operations across residential facilities, balancing resident needs, maintenance priorities, and vendor coordination.
- Directed work order management from intake through completion, tracking follow-up on repairs and service concerns.
- Coordinated lease administration activities, maintaining accurate resident records and supporting timely documentation updates.
- Scheduled preventive maintenance tasks and contractor visits to support routine upkeep and minimize disruption to residents.
Education
High School
Skills
Property operations coordination
Lease administration
Resident service coordination
Preventive maintenance scheduling
Work order management
Contractor coordination
Inventory control
Purchase ordering
Asset tracking
Capital project oversight
Property inspections
Vendor management
Budget management
Fair housing compliance
Safety inspections
Maintenance dispatch
Preventive maintenance
Aquatic safety compliance
Chemical handling
Water quality testing
Pool equipment maintenance
Pool water chemistry
Certification
Department of Professional and Occupational Regulation Fair Housing Board for Commonwealth of Virginia
Timeline
Maintenance Supervisor
PRG Real Estate Management
08.2025 - CurrentRead More
Service Administrator
Colony Management Corp
06.2016 - 07.2025Read More
Maintenance Supervisor and Trainer
Weinstein Properties
08.2009 - 03.2016Read More
Maintenance Supervisor
Clachan Properties LLC/Thalhimers
11.2008 - 08.2009Read More
Maintenance Technician
Shoney's Corporation
09.2007 - 10.2008Read More
Assistance Maintenance Supervisor
Weinstein Properties
09.2005 - 06.2007Read More
Director
Beaufont Healthcare/Beaufont Towers
02.1999 - 05.2005Read More
New Kent High School
High School
Read More