Carlos Muñoz
Santa Fe ,NM
Summary
Dynamic Shop Manager at Muñoz Customs with a proven track record in operations management and customer service. Expert in paint mixing and color matching, I enhanced process efficiency and improved customer satisfaction ratings. Skilled in team leadership, I fostered a collaborative environment, driving staff performance and optimizing inventory control.
Overview
19
19
years of professional experience
Work History
Shop Manager
Muñoz Customs
Santa Fe, NM
08.2005 - 07.2024
- Oversaw daily operations ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices for inventory management and customer service.
- Improved process efficiency by implementing new inventory tracking systems and procedures.
- Developed staff schedules optimizing coverage during peak hours to enhance customer experience.
- Resolved customer inquiries effectively, improving overall satisfaction ratings within the shop environment.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
Art Exhibit Curator/ Organizer
New Mexico Lowrider Arte Exhibit
Santa Fe, NM
05.2022 - 07.2022
- Coordinated logistics for events, ensuring timely setup and breakdown of venues.
- Managed vendor relationships to secure services and negotiate contracts effectively.
- Developed event timelines, maintaining adherence to schedules and key deliverables.
- Implemented marketing strategies to promote events, increasing attendance and engagement.
- Collaborated with artists and stakeholders to develop innovative exhibition concepts.
- Curated diverse collections to enhance visitor engagement and educational value.
- Collaborated with artists and other institutions for diverse and enriching exhibitions, attracting a wider audience.
- Networked at creative events to identify new talent and artistic works in local areas.
- Procured talented individuals, performing artists, and musicians to entertain guests during special events.
- Moved and handled various types of artwork with exceptional care, following all Type requirements.
- Increased visitor numbers with strategic marketing of exhibitions and events.
- Collaborated with local artists to showcase contemporary art, promoting cultural diversity.
- Utilized social media platforms to promote events, significantly increasing online engagement.
- Oversaw setup and breakdown of event spaces, ensuring venues were left in excellent condition.
Automotive Painter
Muñoz Customs
Santa Fe
08.2005 - 07.2024
- Assisted in preparing surfaces for painting by sanding and cleaning vehicles.
- Learned to mix and apply paint using various spray techniques.
- Developed understanding of safety protocols and equipment handling in automotive painting.
- Collaborated with team members to ensure quality control during painting processes.
- Gained familiarity with different paint types and their application methods.
- Maintained clean work area to promote safety and efficiency in painting tasks.
- Supported inventory management of paints and supplies used in automotive projects.
- Followed instructions accurately to meet project specifications and deadlines.
- Achieved consistent color matching by utilizing digital paint mixing systems, resulting in uniform finishes on all vehicles.
- Collaborated with team members to complete large-scale projects, maintaining a cohesive work environment and improving overall efficiency.
- Enhanced vehicle appearance by applying high-quality paint jobs, ensuring customer satisfaction and repeat business.
- Completed complex paint jobs within tight deadlines, demonstrating exceptional time management skills and attention to detail.
- Mentored junior painters in proper techniques and best practices, fostering professional growth within the team members.
- Reduced material costs by optimizing paint usage and minimizing waste, contributing to the profitability of the shop.
- Maintained strong relationships with suppliers to ensure timely delivery of materials needed for ongoing projects, avoiding potential delays or setbacks.
- Delivered outstanding results by mastering various painting techniques such as airbrushing, pinstriping, and custom graphics application.
- Managed multiple projects simultaneously while maintaining focus on quality control for each individual task assigned.
- Participated in ongoing training opportunities for continual improvement of skills related to industry advances in technology or materials used in automotive painting processes.
- Assisted with damage assessment and repair estimates for insurance purposes, ensuring accurate quotes for customers in need of automotive painting services.
- Assisted with inventory management for paint supplies and equipment, contributing to cost-effective operations within the shop.
- Custom mixed colors to match customers' desired color.
Event Organizer
Southwest Promotions Events
Santa Fe, NM
01.2016 - 08.2019
Education
High School Diploma -
Capital High
Santa Fe, NMSkills
- Customer service
- Employee management
- Customer engagement
- Task delegation
- Team leadership
- Decision-making
- Effective leader
- Operations management
- Expert paint mixing
- Detail-oriented finishing
- Advanced spray techniques
- Expert color matching
- Proper masking techniques
- Custom paint design
- Automotive paint chemistry
- Thorough sanding skills
- Paint equipment maintenance
- Paint blending proficiency
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Surface preparation
- Finishing techniques
Timeline
Art Exhibit Curator/ Organizer
New Mexico Lowrider Arte Exhibit
05.2022 - 07.2022
Event Organizer
Southwest Promotions Events
01.2016 - 08.2019
Shop Manager
Muñoz Customs
08.2005 - 07.2024
Automotive Painter
Muñoz Customs
08.2005 - 07.2024
High School Diploma -
Capital High