CARLOS NAJERA JR.

• Supervise daily operations and ensure high service standards
• Lead team members and support staff performance
• Handle resident concerns and resolve issues promptly
• Train new employees and provide ongoing coaching
• Coordinate staff schedules and delegate responsibilities
• Ensure compliance with health and safety standards
• Improve workflow and operational efficiency

• Supervised daily restaurant operations in fast-paced environment
• Assisted management with staff scheduling and shift coverage
• Handled guest complaints and ensured service recovery
• Trained new team members and maintained service standards
• Supported leadership team in achieving operational goals

• Delivered high-quality guest service
• Maintained strong knowledge of menu and service standards
• Supported team during high-volume service
• Promoted to Supervisor based on performance

• Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily.
• Ensured proper presentation and preparation of food products and beverages in an appealing way.
• Organized large parties reservation and special requests efficiently and accurately.

Resolve complaints quickly and efficiently while keeping the customer’s best interest in mind.

• Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily.
• Ensured proper presentation and preparation of food products and beverages in an appealing way.