Carlos Nunez
Garner,NC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Overview
6
6
years of professional experience
Work History
Support Manager
Qdoba Mexican Eats
Knightdale, NC
03.2020 - Current
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Line Server
Qdoioba Mexican Eats
Knightdale, NC
03.2016 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted cashiers with processing customer payments and documenting orders.
- Cross-trained in [Area] and [Area] to provide maximum support to team members.
- Rung up purchases, gave change and issued receipts.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Cleaned and sanitized surfaces, tools, and equipment.
- Received and stored incoming supplies according to procedures.
Education
High School Diploma -
Garner High School
Garner, NC06.2019
Skills
- Document management
- Training and mentoring
- Quality assurance
- Customer service understanding
Timeline
Support Manager
Qdoba Mexican Eats
03.2020 - Current
Line Server
Qdoioba Mexican Eats
03.2016 - Current
High School Diploma -
Garner High School