Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Carlos Olavarria

El Paso,TX

Summary

Result-driven and dedicated with wide experience in the manufacturing industry with abilities to work independently and as a team. Seeking for new challenges within Schneider Electric to continue expanding knowledge and applying work integrity.

Overview

8
8
years of professional experience

Work History

Channel Projects, Order Specialist - Inside Parame

Schneider Electric
11.2022 - Current
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Developed strong client relationships through consistent communication and attentive service.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.

Customer Service Rep

Schneider Electric
01.2022
  • Order and Sub Lines creation and modification
  • Review orders to find missing material to be able to make request to corresponding expeditors or directly with personnel in charge of manufacturing process and provide more accurate and convenient ETA's
  • Daily communication with external project managers on orders status
  • Inter-plant communication to perform inventory and be able to make faster and more efficient shipments
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions
  • Following up with clients or customers to maintain an appropriate process to solution.

Special Project Liaison-Ship short specialist

Schneider Electric
10.2020 - 12.2021
  • Keep direct and constant communication with integrators to resolve daily issues efficiently
  • Manage warehouse material and keep track of capacity to complete shipments
  • Daily inter-plant communication to perform inventory and be able to make faster and more efficient shipments, shortening waiting time of with integrator (ATRON, DILLENGR) and orders can be finish in required days
  • Daily communication with external project managers on orders status
  • Sub Lines creation on Ship shorts management
  • Analyze orders for ship short notifications.

Spare Parts Clerk

Schneider Electric
04.2018 - 11.2019
  • Verify capacity of warehouse generating necessary movements for effective process
  • Review orders to find missing material to be able to make request to corresponding expeditors or directly with personnel in charge of manufacturing process and provide more accurate and convenient ETA's
  • Process and closing of orders depending on sense of urgency and decision making and priorities
  • Handling of corresponding machinery to obtain material.

Inventory Specialist

Expeditors
10.2017 - 09.2018
  • Receipt new merchandise for its counting and separation where it is identified to be stored in specific location
  • Distribution and handling different types of merchandise to get control over daily movements
  • Part for relocation project when most expensive material are moved to specific and more safety-controlled area
  • Create daily reports to know systematically movements and confirm material in location with exactly quantities.

Customs Broker

C&E Agents Aduanales
06.2016 - 10.2017
  • Inspect all merchandise to get quantities, part numbers, serial numbers, and country of origin to create reports that will be used to generate paperwork for importation or exportation
  • Direct contact with costumers to make planning and logistic to schedule pick up from different carriers and estimates shipping dates
  • Problem solving with incoming documentation like wrong invoicing or missing paperwork that will be stop shipments whit international customs.

Education

Bachelor of Science - Nutrition -

Universidad Autónoma De Cd. Juarez
05.2016

Skills

  • Spanish
  • English
  • Customer Service
  • Inventory Management
  • Communication
  • Leadership
  • Teamwork
  • Multitasking
  • Complaint resolution
  • Scheduling
  • Staff education and training
  • Client Relations
  • Materials Transport
  • Follow-up skills
  • Order Fulfillment

Projects

Spare Parts Selector DB Maintenance Integrator's solution 

Timeline

Channel Projects, Order Specialist - Inside Parame

Schneider Electric
11.2022 - Current

Customer Service Rep

Schneider Electric
01.2022

Special Project Liaison-Ship short specialist

Schneider Electric
10.2020 - 12.2021

Spare Parts Clerk

Schneider Electric
04.2018 - 11.2019

Inventory Specialist

Expeditors
10.2017 - 09.2018

Customs Broker

C&E Agents Aduanales
06.2016 - 10.2017

Bachelor of Science - Nutrition -

Universidad Autónoma De Cd. Juarez

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Carlos Olavarria