Hesmeralda Martinez
Norcross,GA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Order Entry Specialist
Southeast door technologies / Texdoor
Norcross, GA
03.2024 - Current
- Reviewed customer orders for accuracy and completeness before entering into the system.
- Assisted customers with changes or cancellations to existing orders when necessary.
- Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
- Coordinated with warehouse personnel to ensure timely delivery of products to customers.
- Maintained accurate records of all orders entered into the system.
- Responded to customer inquiries regarding order status and shipment tracking details.
- Drove customer feedback to deliver information to management for corrective action.
Administrative Assistant
Nature Scapes, Inc.
Lilburn, GA
12.2023 - 03.2024
- Routed all calls to appropriate account managers, Invoicing, billing, & emailing to clients
- Managed database systems containing customer contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- JOB WAS ONLY A FEW MONTHS LAYOFF WAS NECESSARY AS THEY LOST BIG CONTRACTS LEADING TO MASS LAYOFF
Front Desk Receptionist
Atlanta Liposuction Specialty Clinic
Norcross, GA
11.2022 - 12.2023
- Checking patients in and out, handling patient charts/EMR (Clinicea), opening and starting all new patient charts, and filing existing patient charts; reporting payments in EMR; assisting back medical staff in prepping patients prior to surgery; working on all incoming leads via email, social media, text, and phone call; scheduling doctors' availability two months prior; scheduling and organizing all new consultations for the patient adviser; and daily cleaning and maintenance of the front office.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Coordinated pick-up and delivery of express mail services.
- Performed data entry into computer systems to maintain accurate records of customer information.
Front Desk Clerk
GREENWOOD ICE CREAM
Chamblee, GA
09.2021 - 04.2023
- Assisted walk-in customers, email orders, & phone orders, Created invoices and PO's for customers & commercial accounts, Routed & logged sheets for drivers, Entered all payments via cash or check into accounts / EOD Deposit, Provided all product information and pricing with new or potential clients, Assisted freezer staff & warehouse when short staff, Completed a daily cleaning of front office floors and halls due to spilled product, Assisted Production manager by providing weekly log of daily inventory and also providing inventory requests when low stock, Assisted accounting with Filing of all PO's when there was downtime
Shift Manager/ Insurance Agent
Atlanta Check Cashiers
Norcross, GA
03.2017 - 04.2021
- Lead teller for opening and closing, As Shift lead, I helped customers with Bill pay, money transfers via Western Union, Check Cashing & Money order sales, Helped loan applicants with applications and submitting proper documents for review via email and fax, Assisted in selling auto policies for several carriers as a sub-agent, Floater for more than 5 different locations / On call
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities
- THIS BECAME MY PART TIME AFTER 2020
Front Desk Receptionist
Easy stones
Norcross, GA
04.2018 - 07.2019
- Customer service rep, Manage orders from walk-ins, routed all phone calls, responded to all email orders from commercial accounts, Assist customers to showroom floor & assisted elderly, Entered payments into system / Transfers / labeled material slabs, Provided on call photos of showroom slabs to Sales reps, Walked directly with Contractors to view and show inventory and assist with sales of Granite, Marble, Quartzite, Quartz and Porcelain slabs, Followed up with all customers for potential projects and sales., Coordinated with warehouse staff for showing via ceiling rails for customer viewing of materials
CSR - Customer Service Representative
Faneuil
Kennesaw, GA
11.2017 - 04.2018
- Seasonal Inbound call center agent representing GA NATURAL GAS, Assisting customers with services, turn ons turn offs service transfers, payments etc., Provided call average of 100-120 calls per day, Handled customer complaints and directed to the appropriate supervisors, Screened all callers and directed potential leads to Sales Team
Arby's Shift Manager
Arby's Restaurant Group / Inspire Brands
Norcross, GA
12.2014 - 03.2017
- Night closer, Drive thru and front cashier, Back line kitchen, Inventory, Safe deposit
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
High school diploma -
Norcross High School
Norcross, GA05.2013
Skills
- Shift Management
- Bilingual
- Organizational skills
- Administrative experience
- Customer service
- Cash handling
- Front desk
- Data entry
- EMR systems
- Medical terminology
- Microsoft Office
- Spanish
- Communication skills
- Computer skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Typing
- Clerical experience
- Word processing
Personal Information
Willing To Relocate: Anywhere
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Order Entry Specialist
Southeast door technologies / Texdoor
03.2024 - Current
Administrative Assistant
Nature Scapes, Inc.
12.2023 - 03.2024
Front Desk Receptionist
Atlanta Liposuction Specialty Clinic
11.2022 - 12.2023
Front Desk Clerk
GREENWOOD ICE CREAM
09.2021 - 04.2023
Front Desk Receptionist
Easy stones
04.2018 - 07.2019
CSR - Customer Service Representative
Faneuil
11.2017 - 04.2018
Shift Manager/ Insurance Agent
Atlanta Check Cashiers
03.2017 - 04.2021
Arby's Shift Manager
Arby's Restaurant Group / Inspire Brands
12.2014 - 03.2017
High school diploma -
Norcross High School