JESSICA RODRIGUEZ
Houston,TX
Summary
Energetic Customer Service Representative with 19+ years of experience resolving complex customer inquiries. Reliable, organized, friendly listener and exceptional team player. Organized, efficient and focused call center representative.
Overview
19
19
years of professional experience
Work History
Order Entry Specialist
Logix Fiber Networks
2025.11 - Current
- Processed customer orders accurately using order management systems.
- Collaborated with cross-functional teams to enhance order fulfillment efficiency.
- Ensured timely communication regarding order status and updates
- Trained new team members on order processing procedures and best practices.
- Completed accurate order entry and data verification.
Account Manager
Logix Fiber Networks
2022.03 - 2025.11
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated project workflows, ensuring timely delivery of services to clients.
- Analyzed client needs and provided tailored solutions to meet specific requirements.
- Managed contract negotiations, resulting in favorable terms for both company and clients.
Customer Service Representative
Logix Fiber Networks
2017.01 - 2022.03
- Answer high volume of inbound calls
- Assist Customers with questions or concerns
- Minor troubleshooting
- Create trouble tickets
- Create tasks
- Assist customers with invoice questions
- Place opportunities
- Ownership Changes
- Warm transfer calls
Associate Manager
Biglots
2007.04 - 2018.01
- Interview job candidates and made staffing decisions
- Made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Scheduled and led weekly store meetings for all employees
- Reported to the district manager regarding all store and staff issues
- Completed loss and profit performance reports
- Trained and developed new associates on POS system
- Generated repeat business through exceptional customer service
Education
Participation Certificate - Medical Assistant
Northwest Educational Center
Houston, Texas2010-09
High School Diploma - undefined
Houston Heights High School
Houston, Texas2007-05
Skills
Excellent Customer Service Skills
Data entry
Team player
Customer Experience Expert
Goal Oriented
Bank deposit Procedures
Merchandising
Store displays
Proficient in Microsoft Office Applications (Word, Excel, TEAMS)
Detail Oriented
Hard worker
Personnel development
Opening and closing procedures
POS systems
Staff Training and Development
Hourly shift management
Data entry skills
Order tracking
Order logging
Teamwork
Dependable and responsible
Timeline
Order Entry Specialist
Logix Fiber Networks
2025.11 - Current
Account Manager
Logix Fiber Networks
2022.03 - 2025.11
Customer Service Representative
Logix Fiber Networks
2017.01 - 2022.03
Associate Manager
Biglots
2007.04 - 2018.01
Participation Certificate - Medical Assistant
Northwest Educational Center
High School Diploma - undefined
Houston Heights High School