Carlos Osorno
Leadership
Knightdale,NC
Summary
Focused & Driven leader with over 19 years of experience in business planning and oversight. An Expert at coordinating operational activities. Outgoing and enthusiastic leader able to manage and motivate various types of employees through effective and engaging communication.
Overview
19
19
years of professional experience
Work History
Facility Administrator
DaVita
Durham, NC
01.2023 - Current
- Managed facility operations to ensure compliance with health and safety regulations.
- Coordinated maintenance schedules for equipment and facility needs.
- Oversaw inventory management for medical supplies and office materials.
- Implemented process improvements to enhance operational efficiency in daily tasks.
- Trained new staff on facility procedures and best practices for safety.
- Developed schedules for facility staff to optimize workflow and coverage.
- Monitored facility conditions to identify issues and coordinate repairs promptly.
- Organized special events held at the facility such as training seminars or conferences aimed at promoting professional development among staff members.
- Resolved conflicts among employees in order to maintain harmonious working relationships throughout the organization.
- Oversaw hiring processes such as interviewing candidates and making recommendations on who should be hired based on their qualifications.
- Assisted with budgeting activities for the facility, including forecasting expenses, tracking revenue streams and monitoring costs associated with running the facility.
- Analyzed data from monthly reports and identified areas where improvements can be made in terms of cost savings or increasing efficiency.
Store Manager
Walgreens Boots Alliance
Raleigh, NC
02.2007 - 12.2022
- In charge of Sales, Merchandising, pharmacy technician On-boarding, Inventory management, implement shrink controls, hiring, scheduling, coaching, career development, delivering performance reviews, create an environment of success during our fundraisers, plan all Pharmacy activities with my Business partner who is the Pharmacy Manager, Analyzing the P&L statement and created action plans.
- Improved the Standard Operating Procedures in the Pharmacy department.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage within both the Pharmacy and Front of the Store.
- Strengthened the Pharmacy work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assessed, optimized and elevated Pharmacy operations to target current and expected demands.
- Developed and optimized Pharmacy schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw company merger (Rite Aid) to drive seamless transition and integration of operations and file transfers from one pharmacy to the other.
- Conduct weekly Team Member engagement meetings with the entire team including pharmacy.
- Over sight on Pharmacy licensing from the NCBOP
- Upward mobility - Began career as an assistant Manager. Promoted to an Executive Assistant Manager, before give the full authority to manage the full box as a Store Manager.
- Managed multiple store in the Raleigh Area.
- July 2016, was given the unique opportunity to Open a Brand New Walgreens Store (Leesville rd and Strickland Rd in Raleigh). Within 4 years, this store when from $0 revenues and profits to over $8 million in revenue because of a successful pharmacy business through hiring, coaching and fast but most importantly friendly service.
- 2022 - Currently managing a $15 million dollar store/Pharmacy. Which averages over 500 medications being filled on a daily basis. Over 20 plus COVID testing being administered and over 30 non-flu and COVID shots that are given daily.
Education
Bachelor of Philosophy - Business Administration & Marketing
Ave Maria University
San Marcos, Carazo Nicaragua (sub-campus)06.2006
Skills
- Fluent in Spanish
- Customer service-oriented
- Team Building
- Crucial Conversations
- Time & Inventory Management
- Staffing & Employee development
- People skills
- Business planning & Prioritizing
- Preparing & analyzing Reports
- Communication
- Compliance & auditing
- Operations management
- Staff scheduling
Accomplishments
- Regional "Presidential award" 2025
- Divisional Service Excellence Award 2024
- Led current Store to 1st place within District on VFW fundraiser. (2021)
- Led current Store to 1st place in the District and Area for the Red Nose Day Fundraiser. (2022)
- In 2020 I led my team and my Store Won 1st place in the district, in the 2020 "Christmas Self‐Service Sales" Corporate contest for % increased in sales, year over year in comparison to target.
- My store Ranked 1st in district within the MOP report (776) EOFY 2020
- Ranked 1st in the district within the MOP report (396) EOFY 2019
- Achieved our annual Flu shot Target in 2016‐2017. (1st was 500 shots, 2nd was 822 shots)
- Achieved 1st place in our district's Flu shot Target % in 2017‐2018. (Goal was 927, store generated 1,400 shots)
- My Store ranked 1st place in the district for raising the MOST funds for the Veterans of NC (2017)
Education and Training
underGraduate
Timeline
Facility Administrator
DaVita
01.2023 - Current
Store Manager
Walgreens Boots Alliance
02.2007 - 12.2022
Bachelor of Philosophy - Business Administration & Marketing
Ave Maria University