Carlos Pacheco
New Braunfels,TX
Summary
Motivated and dependable bilingual retail and hospitality professional with proven leadership experience and a strong dedication to delivering excellent customer service. Fluent in both English and Spanish, I’m known for fostering positive team environments, efficiently managing daily operations, and maintaining high standards of quality and organization. Eager to contribute my skills in sales, training, and problem-solving to a dynamic team where consistent growth and collaboration are valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager / Bartender
Outback Steakhouse
11.2024 - Current
- Oversee daily restaurant operations, supervise staff, coordinate schedules, and manage workflow.
- Manage bar operations, ensuring inventory accuracy, compliance with alcohol service regulations, and high-quality beverage preparation.
- Resolve customer concerns promptly and professionally to maintain strong guest satisfaction scores.
- Monitor food and beverage stock levels, place orders, and organize restocking to ensure uninterrupted operations.
Sales Associate
EchoPark Automotive
12.2023 - 11.2024
- Delivered personalized product recommendations to meet customer needs.
- Maintained accurate product knowledge to clearly explain features and benefits.
- Exceeded customer satisfaction goals through transparent communication and attentive service.
Shift Manager / Bartender
Outback Steakhouse
03.2023 - 12.2023
- Trained and mentored team members to improve service quality, efficiency, and upselling techniques.
- Assisted in managing staff, assigning tasks, and ensuring smooth front- and back-of-house operations.
- Maintained high product quality standards while meeting performance and revenue goals.
Education
High School Diploma - undefined
Home School
Miami, FLSkills
- Team Leadership & Training
- Inventory & Stock Management
- POS & Cash Handling
- Customer Service & Sales
- Product Knowledge & Merchandising
- Conflict Resolution & Problem Solving
- Bilingual (English/Spanish)
Certification
- TABC Certified
- Food Handler Certified
Timeline
Shift Manager / Bartender
Outback Steakhouse
11.2024 - Current
Sales Associate
EchoPark Automotive
12.2023 - 11.2024
Shift Manager / Bartender
Outback Steakhouse
03.2023 - 12.2023
High School Diploma - undefined
Home School
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