Carlos Pacheco
Kissimmee
Summary
Detail-oriented Automotive Technician with a strong background in vehicle diagnostics and maintenance. Skilled in effective communication and problem-solving, focused on enhancing customer satisfaction and training new technicians to uphold service standards.
Overview
5
5
years of professional experience
Work History
Automotive Technician
Bridgestone Retail Operations LLC.
Orlando
02.2024 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired and replaced faulty components to restore vehicle functionality.
- Conducted routine maintenance to ensure optimal vehicle performance and safety.
- Assisted customers by explaining repair procedures and providing recommendations.
- Maintained a clean and organized work area following safety protocols.
- Trained new technicians on equipment usage and standard repair practices.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed drive ability tests on vehicles after repairs were completed.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Operated a variety of shop equipment safely and efficiently.
Account Manager/ Warehouse Supervisor
Elite Flowers Services
Miami
08.2022 - 12.2023
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines to meet client expectations efficiently.
- Facilitated training sessions for new team members on best practices.
- Maintained accurate records of client interactions and transactions.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Provided technical support to customers when needed.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Forklif operator
Elite Flowers Services-Miami; FL
Miami
02.2021 - 08.2022
- Operated forklifts to transport floral products within warehouse efficiently.
- Loaded pallets onto trailers for shipment.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
Education
Bachelor of Science -
Prof. Emilio Crespo
Caracas Venezuela12-2020
Skills
- Vehicle diagnostics
- Equipment operation
- Customer relationship management
- Problem solving
- Team training
- Effective communication
- Attention to detail
- Conflict resolution
- Clean driving record
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
Athlete
Timeline
Automotive Technician
Bridgestone Retail Operations LLC.
02.2024 - Current
Account Manager/ Warehouse Supervisor
Elite Flowers Services
08.2022 - 12.2023
Forklif operator
Elite Flowers Services-Miami; FL
02.2021 - 08.2022
Bachelor of Science -
Prof. Emilio Crespo