Carlos Pagan
Hoboken,NJ
Summary
Resourceful Residential Concierge known for productivity and efficiency in task completion. Skilled in guest relations, problem-solving, and time management. Excel in communication, adaptability, and empathy, ensuring exceptional service and support to residents. Highly professional with background in Residential Concierge roles. Highlights of experience include providing high-end residential services, managing security and maintenance requests, coordinating resident events and fulfilling personal requests for residents. Strengths lie in strong communication skills, conflict resolution, time management, customer service focus and ability to thrive in fast-paced environments. Previous roles have seen significant improvement in resident satisfaction and streamlined internal processes.
Overview
17
17
years of professional experience
Work History
Residential Concierge
Adamas Building Services
01.2023 - 12.2024
- Greeted guests and visitors in a courteous manner.
- Provided information to residents and visitors about the property, services, and amenities.
- Assisted with package delivery and pickup for tenants.
- Inspected common areas of the building such as lobbies, hallways, stairwells, elevators. on a daily basis.
- Monitored surveillance cameras and responded to emergency situations promptly.
- Enforced security protocols by monitoring access control systems, and issuing visitor badges.
- Updated front desk's concierge book to maintain most relevant visitor information.
- I answered the multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
- I answered guest questions regarding the local area, facilities, and amenities.
Residential Concierge
Premier Security Group
07.2022 - 01.2023
- Assisted with package delivery and pickup for tenants.
- Provided information to residents and visitors about the property, services, and amenities.
- Inspected common areas of the building such as lobbies, hallways, stairwells, elevators. on a daily basis.
- Enforced security protocols by monitoring access control systems, and issuing visitor badges.
- Responded to tenant inquiries regarding their accounts, or other matters related to the property management office.
Residential Concierge
Grandview 2
07.2017 - 04.2022
- Greeted residents and visitors upon arrival at the building, providing them with a welcoming atmosphere.
- Provided assistance to residents with any inquiries or requests for services in a timely manner.
- Monitored security cameras throughout the building, ensuring the safety and security of all occupants.
- Responded quickly to emergency situations such as fires or medical emergencies, alerting appropriate personnel and following protocol accordingly.
- Maintained accurate records of deliveries to the building, ensuring that packages were delivered safely to their intended recipients.
- Acknowledged and greeted guests entering or leaving the building, promoting a pleasant environment.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
Cleaning Assistant
Jennifer's Cleaning Service
01.2008 - 02.2016
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Dusted furniture and fixtures in assigned areas.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Stocked supplies such as soap, toilet paper and paper towels.
- Emptied trash cans and disposed of waste materials properly.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Provided assistance with laundry services for guests on a weekly basis.
Education
High School Diploma -
Hoboken High School
Hoboken, NJ06-2013
Skills
- Customer Service
- Guest Services
- Sales
- Administrative Support
- Fluent in English, and Spanish
- Effective communication
- Organization
- Security Awareness
- Concierge Services
- Guest Relations
- Accurate Record Keeping
- Strong Work Ethic
Languages
English
Spanish
Timeline
Residential Concierge
Adamas Building Services
01.2023 - 12.2024
Residential Concierge
Premier Security Group
07.2022 - 01.2023
Residential Concierge
Grandview 2
07.2017 - 04.2022
Cleaning Assistant
Jennifer's Cleaning Service
01.2008 - 02.2016
High School Diploma -
Hoboken High School
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