Carlos Paiz
Oceanside,CA
Summary
Skilled Service Technician with a proven track record at Industrial Commercial Systems, enhancing customer satisfaction through expert installation, repair, and maintenance of HVAC systems. Demonstrates exceptional problem-solving and customer service skills, significantly improving first-time fix rates. Adaptable and detail-oriented, consistently delivers high-quality workmanship, even under pressure.
Overview
9
9
years of professional experience
Work History
Service Technician
Industrial Commercial Systems
06.2023 - 01.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Rohan and Sons
11.2020 - 04.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Installer
Action Air Conditioning, Heating and Solar
01.2016 - 01.2020
- Installed equipment by adhering to technical specifications and project requirements.
- Resolved installation challenges by troubleshooting technical issues on-site.
- Conducted site assessments to determine optimal installation locations for equipment.
- Maintained tools and equipment, ensuring readiness for upcoming installation assignments.
- Completed installations by following manufacturer guidelines and safety protocols.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
Education
Benjamin Franklin High School
Los Angeles, CA06.2016
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Repair techniques
- Equipment troubleshooting
- Diagnostic testing
- Mechanical aptitude
- Equipment inspection
- HVAC systems
- Troubleshooting
- Testing and evaluation
Timeline
Service Technician
Industrial Commercial Systems
06.2023 - 01.2025
Service Technician
Rohan and Sons
11.2020 - 04.2022
Installer
Action Air Conditioning, Heating and Solar
01.2016 - 01.2020
Benjamin Franklin High School
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