Carlos Paniagua
Thonotosassa,FL
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
TechWerxe LLC
Livingston, New Jersey
04.2024 - Current
- Specialize in troubleshooting, installing, and configuring Windows 10/11 workstations and Windows Servers 2016 to 2022.
- Proficient in managing Windows Remote Desktop Services, unified wireless networks, and SonicWALL firewalls.
- Experienced in configuring Layer 2 switching and managing domain environments, including Active Directory, DNS, DHCP, Group Policy, Print Services, and RDS.
- Skilled in troubleshooting Office 365 Admin, Exchange and Teams, with additional experience in Office 365 SharePoint document management and Azure.
- Utilize MSP toolsets such as Connectwise RMM, ConnectWise PSA, SureMDM/Intune/Jamf MDM, Auvik network monitoring, Sentinel One/Huntress EDR, and Datto BCDR to ensure optimal system performance and client satisfaction.
- Managed user creation and offboarding on Office 365 tenants, ensuring seamless transitions and optimal license allocation.
- Developed and managed Azure Conditional Access policies to regulate international client access.
IT Help Desk Engineer II
Cybertek MSSP
04.2023 - 04.2024
- Expertly oversaw on-premises exchange servers, domain controllers, and Appriver email threat protection solutions for diverse clientele, ensuring seamless operations.
- Delivered top-notch tier 1-2 support while proficiently managing group policies and user administration on both Active Directory and Azure platforms.
- Leveraged cutting-edge tools including AutoTask, Kaseya, ITGlue, and Appriver to streamline workflows.
- Demonstrated adeptness in Windows server implementation and troubleshooting, alongside proficient setup of new MFP printers for clients.
- Administered Office 365 license assignments and executed seamless user creations and terminations within Active Directory environment.
- Analyzed Rocket Cyber SIEM logs to identify unknown sign-ins and suspicious login attempts.
Education
Associate's Degree - Information Assurance and Cybersecurity - Security
Anne Arundel Community College
05.2024
Diploma -
Old Mill High school
Millersville, MD05.2021
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MDSkills
- Network Security
- Technical Troubleshooting
- IP Address Configuration
- DNS/DHCP Troubleshooting
- Hardware Configuration Assembly & Disassembly
- Network Monitoring
- Backing up and Restoring Files
- Maintaining Operating Systems
- Routing & Wireless Networks
- Software installs
- Problem Diagnosis
- SIEM
- Active Directory
- Harmony SASE
- Nmap
- Azure
- Office Suite
- VMware
- Jamf
- SentinelOne
- AutoTask
- Nessus
- Kaseya
- IT Glue
- Connectwise
- PC
- Laptops
- Huntress
- Printers
- Scanners
- Routers
- Modems
- Tablets
- Switches
- Servers
- SureMDM
- LAN
- VPN
- TCP/IP
- Telnet
- HTTP
- FTP
- HTTPS
- SSH
- SMTP
- DNS
- DHCP
- RDP
- Windows
- Mac
- Linux
- IOS
- Android
Certification
CompTIA Security+, DEKSC65SG1F4QWKP
Technology Proficiencies
Office suite, VMware, SentinelOne, Azure, AutoTask, Nessus, Kaseya, IT Glue, Connectwise, PC, laptops, telephony systems, printers, scanners, routers, modems, tablets, switches, servers, Chrome, Safari, Firefox, Microsoft Edge, Opera, LAN, VPN, TCP/IP, Telnet, HTTP, FTP, HTTPS, SSH, SMTP, DNS, DHCP, RDP, Windows, Mac, Linux, Unix, IOS, Android
Timeline
IT Help Desk Technician
TechWerxe LLC
04.2024 - Current
IT Help Desk Engineer II
Cybertek MSSP
04.2023 - 04.2024
Associate's Degree - Information Assurance and Cybersecurity - Security
Anne Arundel Community College
Diploma -
Old Mill High school
Bachelor of Science - Cyber Security
University of Maryland Global Campus