Isaac Price
Mobile,VA
Summary
IT Support Specialist with extensive experience at Leidos, recognized for improving system reliability and performance. Skilled in network diagnostics and log analysis, with a strong focus on incident response and SIEM utilization. Holds a Public Trust Clearance and actively pursues professional development through certifications and hands-on experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Leidos
09.2024 - Current
- Resolved technical issues across various operating systems, applications, and networks.
- Administered Active Directory for departmental users and resources.
- Oversaw ticketing system to track incidents and manage escalations.
- Controlled privileged access accounts in a secure environment.
IT Field Support Technician
Angel Rides Inc.
01.2024 - 09.2024
- Ensured optimal performance and reliability of diverse OS systems and EMS software.
- Provided on-site technical support for EMS units, resolving issues to minimize downtime.
- Implemented system updates and troubleshot technical problems to enhance operational efficiency.
Hospital IT / Desktop Support
Mary Washington Healthcare
10.2022 - 01.2024
- Resolved technical issues for desktops and software systems to ensure smooth hospital operations.
- Conducted troubleshooting to maintain optimal performance of hospital computer systems.
Education
Bachelor of Science - Business Administration And Management
Bluefield University
Bluefield, VA05-2022
Skills
- Network Security
- SIEM Tools (Splunk)
- Threat Detection
- Network Ports and Protocols
- Vulnerability Assessment
Certification
CompTIA CySA
CompTIA Security+
CompTIA Network+
CompTIA A+
ISC2 Certified in Cybersecurity (CC)
Timeline
IT Help Desk Technician
Leidos
09.2024 - Current
IT Field Support Technician
Angel Rides Inc.
01.2024 - 09.2024
Hospital IT / Desktop Support
Mary Washington Healthcare
10.2022 - 01.2024
Bachelor of Science - Business Administration And Management
Bluefield University
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