Carlos Pena
SAN ANTONIO,Texas
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
SilverStone Property Management
08.2022 - Current
- Responsible for Projects, distributing work orders, Maintaining Property, Payroll, Renovations/Makeready
- Responsible for the maintenance of 450 unit and 44 buildings on property
- Overseeing and completing "make ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre/ move out inspection
- Distribute work orders to maintenance team of 5 via rmAppSuite pro app
- Monitoring contractor's adherence to quality standards and completion of work in a timely and cost- efficient manner
- Periodically inspect work performed by other team members, contractors, vendors, and other service providers to verify the work, materials, and services meet quality and standards, scope, and specifications as required
- Walk property and take notes of any issues or Preventative maintenance that needs to be done or scheduled and communicate with office manager on all issues
- Order supplies as needed for Maintenance and capex (capital expenses) stay within budget for that month
- Performed HVAC, Electrical, Plumbing, light construction , drywall, painting and Appliance troubleshooting
- Coordinated with Resident Manager to conduct annual inspections of units, equipment, amenities, common areas, and grounds
- Developed a work schedule for maintenance staff and supervised daily activities
- Procured pricing from various vendors to support cost effective purchasing
- Delivers disciplinary actions and teams with hr for termination of employment when appropriate.
- Skilled at working independently and collaboratively in a team environment.
Facilities Maintenance Technician
Balfour Beatty
12.2021 - 08.2023
- Responsible for completing work orders
- Troubleshooting HVAC units (residential) changing out filters, capacitors , contactors , float switch , disconnects , thermostats and charging systems with refrigerant as needed
- Plumbing work to include changing out water heaters, heating elements and thermostats
- Unclogging drains ( kitchen,bathroom)
- Changing out faucets , shower cartridges
- Electrical work to include changing out GFCI switches, replacing light fixtures, ceiling fans ..etc
- Changing out door knobs , locks , smart locks
- General overall home maintenance
- Make ready for move ins
Member Service Representative
Victory Capital Management
12.2020 - 12.2021
- Responsible for retaining/Servicing members accounts
- Assisting members with questions about their Mutual Fund accounts
- Assisting members with contributions/distributions
Account Manager/Sales
State Farm
08.2018 - 08.2019
- Responsible for growing Client base in Property, Casualty and Life insurance
- Interview prospective clients to get data about their financial resources and discuss existing coverage
- Analyze clients' current insurance policies and suggest additions or changes
- Marketing 2 days a week .I visited local businesses and promoted all the variety of products available to theme through state farm and state farm bank
- Creating and Maintaining relationships with customers to keep them happy and ensure that they would refer their friends and family
Project Manager
Lion Pride Services
05.2018 - 08.2018
- Oversee day to day operations on job sites
- Follow up with existing clients about our company's services they currently use
- Maintain and grow relationships with current clients to ensure continuation of services and referrals
- Provide competitive bids to companies for prospective construction projects
Business Development Associate
The Salt Group
05.2017 - 05.2018
- Top Sales for the Salt Group on 08/2017 and Rookie of the Month on 07/2017
- Recovered and reduced operating costs and expenses for various companies nationwide
- Communicated directly with company decision-makers to secure commitments for savings and obtaining invoices
- Responsible for follow up and consistent efforts in building relationships with company leaders to provide the highest level of customer service
- Used various methods of communication to manage and respond to customers' needs
New Home Sales Consultant
LGI Homes
03.2016 - 02.2017
- Most Units sold for LGI Homes in 07/2016 and 09/2016
- Sell homes while supporting customers through the new homes sales process the LGI way
- Set appointments via telephone by converting incoming calls, web leads and walk-ins
- Participate in weekly, monthly, and quarterly training sessions
- Build positive rapport with clients
- Learn dominant buying motive of clients t
- Prequalify client with debt-to-income ratios
- Match clients with the best home-loan program
Technology Consultant/Keyholder
Verizon Wireless
06.2011 - 03.2016
- Verizon CareerBuilder, 2014 (6-month leadership program)
- Monthly Leader in Verizon Store Sales
- Award winner for consistent top promotional sales
- Business to Business Subject-Matter Expert throughout Verizon Career
- Apple platform and Android platform Expert
- Facilitated Android- and Apple-platform classes to educate and establish continued relationships with consumers
- Generate new gross adds by means of consumer and/or small business to capitalize on maintaining our existing customer base by focusing on customer renewals
- Accounted for inventory before and after hours
- Accounted for daily cash deposits
- Maintain the store's appearance
- Analyze customers' needs by developing product and service solutions to provide the customer with the complete wireless solution
- Assisted with manager overrides
- Oversaw co-workers' sales productivity
- Marketing by various means of distributing flyers, contacting existing customers, and generating store traffic
- Supported sales representatives with constructive feedback on sales presentations
- Coach team in overcoming selling obstacles
Education
Certificate in Level 1 HVAC-R Technician -
St Philip's College
San Antonio, TXundefined
Moody High School
Corpus Christi, TX1997
Skills
- Leadership
- Flexibility
- HVAC
- Mechanical knowledge
- Plumbing
- Electrical Experience
- Hand tools
- Power tools
- Maintenance
- Service Technician Experience
- Facilities Maintenance
- Languages
- Vendor Relationship Management
Certification
September 2021 to Present
Ladder Safety Training Certification for an Articulated ladder from the American Ladder Institute.
Stepladder Safety
September 2021 to Present
Ladder Safety Training Certification for a Stepladder from the American Ladder Institute.
Single & Extension Ladder Safety
September 2021 to Present
Ladder Safety Training Certification for a Single & Extension ladder from the American Ladder Institute.
EPA Certification
Core
Level 2
EPA Type II
HVAC Certification
Additional Information
TDLR card holder
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Supervisor
SilverStone Property Management
08.2022 - Current
Facilities Maintenance Technician
Balfour Beatty
12.2021 - 08.2023
Member Service Representative
Victory Capital Management
12.2020 - 12.2021
Account Manager/Sales
State Farm
08.2018 - 08.2019
Project Manager
Lion Pride Services
05.2018 - 08.2018
Business Development Associate
The Salt Group
05.2017 - 05.2018
New Home Sales Consultant
LGI Homes
03.2016 - 02.2017
Technology Consultant/Keyholder
Verizon Wireless
06.2011 - 03.2016
Certificate in Level 1 HVAC-R Technician -
St Philip's College
undefined
Moody High School
September 2021 to Present
Ladder Safety Training Certification for an Articulated ladder from the American Ladder Institute.
Stepladder Safety
September 2021 to Present
Ladder Safety Training Certification for a Stepladder from the American Ladder Institute.
Single & Extension Ladder Safety
September 2021 to Present
Ladder Safety Training Certification for a Single & Extension ladder from the American Ladder Institute.
EPA Certification
Core
Level 2
EPA Type II
HVAC Certification
Additional Information
TDLR card holder
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