Carlos Pinedo
Austin,TX
Summary
Dynamic and results-oriented Food and Beverage Manager with a proven track record in the hotel and restaurant industry. Expertise in thriving within fast-paced environments while fostering teamwork and collaboration among staff. Passionate about leading and mentoring teams to enhance guest experiences and drive profitability. Committed to delivering exceptional service that exceeds customer expectations, ultimately contributing to the overall success of the establishment.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Bartener
Bombshells Restaurant and Bar & Hilton Garden Inn Hotel
Pflugerville, TX And Round Rock Tx
05.2011 - 09.2024
- Crafted and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on service protocols and menu offerings.
- Managed inventory levels, ordering supplies to avoid product shortages.
- Provided personalized service by engaging with patrons and addressing their needs promptly.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Developed signature drink recipes that contributed to positive customer feedback.
- Implemented efficient workflow processes that improved service speed during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
Director of Food and Beverage
Hilton Garden Inn Hotel
Round Rock, TX
07.2014 - 09.2024
- Responsible for providing the unforgettable guest experience. Followed quality and service standards to increase return guests and profitability. Created a work environment in which team was valued and respected. Planned and executed events such as weddings and meetings; that included appetizers, breakfast and nonalcoholic as well as alcoholic beverages. Managed restaurant cleanliness and organization, as well as monitor and train the team. Placed Bar order to include but not limited to beer, spirits, alcohol, and wide a range of soft drinks and juices. Maintained the safety of services and products as well as assured hygiene, safety, and professional appearance of team.
- Directed daily operations of food and beverage services, ensuring exceptional guest experiences.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Managed inventory control processes, optimizing stock levels while minimizing waste and costs.
- Collaborated with culinary team to design innovative menus that align with seasonal trends and guest preferences.
- Analyzed customer feedback to identify areas for improvement, driving continuous enhancement in service delivery.
- Oversaw food and beverage operations to ensure exceptional guest experiences.
- Managed vendor relationships to optimize product selection and procurement processes.
- Developed and implemented strategic initiatives to enhance service efficiency and quality.
- Trained and mentored staff, fostering a culture of excellence in service delivery.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
General Manager
McDonald’s Restaurant
Hutto Tx
08.2008 - 11.2021
- Provide fast and efficient service, while maintaining quality and McDonald's standards. Created and organized strategies to attract more clients and increase revenues. Developed and trained new managers, prospective managers and current associates in McDonald's standards and policies. Maintained restaurant organization, food cost control, labor, inventory, machine maintenance and employee schedules. Monitored restaurant's income and expenses.
- Implemented training programs to develop team skills and improve performance standards.
- Directed daily operations to enhance service efficiency and customer satisfaction.
- Led recruitment efforts to build a high-performing workforce aligned with company values.
- Analyzed sales data to identify trends and inform strategic planning initiatives.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Formulated policies and procedures to streamline operations.
Cook Shift Leader
Bombshells Restaurant And Bar
Pflugerville, TX
05.2011 - 06.2015
- Supervised kitchen staff to ensure adherence to food safety and quality standards.
- Coordinated meal preparation for high-volume service, optimizing workflow efficiency.
- Trained new cooks on kitchen procedures and menu items, enhancing team performance.
- Led inventory management, ensuring timely stock replenishment and minimizing waste.
- Developed daily specials, incorporating seasonal ingredients to enhance menu offerings.
- Implemented cost control measures to improve overall kitchen profitability and reduce expenses.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Monitored food preparation processes, maintaining consistency in taste and presentation across dishes.
- Collaborated with front-of-house staff to ensure seamless service and guest satisfaction.
Lead Grill Cook
Cracker Barrell Old Country Store
Round Rock, TX
06.2002 - 10.2014
- Supervise daily operations of grill station, ensuring adherence to food safety standards.
- Train and mentor junior cooks in grilling techniques and menu preparation.
- Collaborate with kitchen staff to streamline food production processes and enhance efficiency.
- Monitor inventory levels, ordering supplies as needed to maintain optimal stock for operations.
- Implement best practices for food presentation, contributing to guest satisfaction and repeat business.
- Develop and update recipes to maintain quality and consistency across all grilled items.
- Lead efforts in maintaining cleanliness and organization in grill station area during peak hours.
- Provide feedback on performance improvements to enhance team productivity and culinary output.
- Trained and mentored junior cooks on food preparation techniques and safety protocols.
- Streamlined cooking processes to enhance efficiency and reduce wait times during peak hours.
Executive Housekeeping Manager
Hilton Garden Inn Hotel
Round Rock, TX
03.2006 - 12.2012
- Supervised daily operations of housekeeping team, ensuring adherence to Hilton quality standards.
- Developed and implemented training programs for staff, enhancing efficiency and service quality.
- Managed inventory control systems, optimizing supply usage and reducing waste.
- Conducted regular inspections of guest rooms and public areas, maintaining high cleanliness standards.
- Collaborated with front office management to coordinate seamless guest experiences during peak periods.
- Led initiatives to improve staff productivity through process refinement and effective delegation.
- Established standard operating procedures that improved operational consistency across departments.
- Implemented guest feedback mechanisms to drive service improvements and enhance satisfaction levels.
- Streamlined weekly cleaning schedule for 12 employees.
Education
Preparatory Certificate - Telecommunication Technician
Instituto Politecnico Nacional
Mexico City05.1998
Skills
- Leadership
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Strong multitasking
- Customer service
- Highly reliable
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Cash register operation
- Payment processing
- Handling difficult customers
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Team training and development
- Food service
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Allergen awareness
- Menu development
- Recipe creation
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Generated additional revenue in year
- Implemented procedures that reduced wasted stock
- Increased revenue 40 % by implementing unique promotions.
- Enhanced team productivity through morale-boosting incentives.
Certification
Shift Manager Certificate
Assistant General Manager Certificate
General Manager Certificate
Hamburger University Certificate
Bartender TABC Certificate
Food Handler Certificate
Food Safety Training Program for Managers Certificate
Texas Food Manager Exam Certification
Communication
Implemented new procedures to streamline system and facilitate sales in restaurant.
Leadership
Successfully led kitchen and restaurant staff to exceed goals while maintaining above average customer reviews.
Graduated of Hamburger University & 2 Times Operations Manager of the Year Hilton Garden Inn
I define myself as someone willing to support others and work as a part of a team.I strive to develop strategies to improve my own performance while helping others grow both professionally and personally .My goal is to foster a culture of respect ,communication and mutual support that steer the company toward success and create greater opportunities for growht.
I enjoy learning new things and taking on new challenges and I am always open to constructive criticism.
Always open to new changes and new opportunities for growht.
Thank you .
Languages
English
Full Professional
Timeline
Director of Food and Beverage
Hilton Garden Inn Hotel
07.2014 - 09.2024
Bartener
Bombshells Restaurant and Bar & Hilton Garden Inn Hotel
05.2011 - 09.2024
Cook Shift Leader
Bombshells Restaurant And Bar
05.2011 - 06.2015
General Manager
McDonald’s Restaurant
08.2008 - 11.2021
Executive Housekeeping Manager
Hilton Garden Inn Hotel
03.2006 - 12.2012
Lead Grill Cook
Cracker Barrell Old Country Store
06.2002 - 10.2014
Preparatory Certificate - Telecommunication Technician
Instituto Politecnico Nacional