Carlos Polanco
Westhampton,NJ
Summary
Dynamic Maintenance Manager with over a decade of leadership in high-volume fulfillment centers, delivering operational excellence, team development, and multimillion-dollar project success. Directed TEB9’s $7.3M expansion, achieving 99% uptime, 23.5 RME DASM, and four site records in 2023. Improved TAC training compliance by 47% (40% to 70%), mentored eight technicians to promotions, and reduced downtime by 15%. Certified in Kiva Robotics (Levels 1-3), Fanuc Robotics, SL2, and NFPA 70E, with expertise in MHE, PLC systems, CMMS, and OSHA/LOTO compliance. Ready to excel as a Regional Maintenance Manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Maintenance Manager
JLL
Westhampton, USA
01.2020 - Current
- Company Overview: TEB9 / IXD
- Orchestrated $7.3M TEB9 expansion, optimizing SL2/SC3 systems, breaking four site records in 2023, and mentoring eight technicians to promotions (MHE3, Controls System Tech, AMM).
- Boosted TAC training compliance from 40% to 70% in six months, driving a 3-point KPI increase via a custom TAC program with two Co-Facilitators and two SMEs.
- Reduced downtime by 15% through root cause analysis, vibration analysis, and predictive maintenance strategies.
- Authored three white papers on technician skills and leadership, enabling six promotions, and led safety initiatives (netting, guard rails, photo eye upgrades) to eliminate injuries.
- Cut jam slayer incidents from 1800 to 500 DPMO, streamlining meetings from three to one weekly with shift optimization and 5lb photo eye upgrades.
- Spearheaded SC3 Soter rebuild, slashing carrier downtime from 200 to 50 in a 3-day shutdown, and designed Quip tools and Slack job plans to enhance repair efficiency.
- Managed budgets, vendor contracts, and purchase orders, ensuring cost efficiency and timely delivery.
- TEB9 / IXD
Lead Maintenance Technician (MHE III)
JLL
Allentown, USA
01.2019 - 01.2020
- Company Overview: ABE8
- Oversaw installation, inspection, and repair of conveyors and robotic systems, enhancing operational efficiency.
- Achieved full SL2 inspection compliance with zero violations and developed SOPs, reducing technician onboarding time by 20%.
- Championed preventive maintenance and EAM documentation, minimizing equipment failures.
- ABE8
Service Technician III (BBM/MHE)
CBRE
Atlantic City, USA
01.2016 - 01.2019
- Company Overview: ACY8
- Supported Amazon site launches (TTN2, TTN3, ACY8), ensuring seamless facility startups.
- Executed critical repairs on HVAC, plumbing, and mechanical systems, maintaining operational continuity.
- Gained proficiency in PID, LIS Sorter, SL2, and Fanuc Robotics, strengthening technical capabilities.
- ACY8
Industrial Maintenance Technician I & II
Amazon
Robbinsville, USA
01.2015 - 01.2016
- Company Overview: EWR4
- Performed electrical and mechanical preventive maintenance on conveyors and robotics, ensuring reliability.
- Earned Kiva Robotics (Levels 1-3) certification, providing daily troubleshooting and support.
- Co-developed lithium-ion battery handling program, enhancing safety standards.
- EWR4
Education
Diploma -
Lawrence High School
Lawrenceville, NJ01.2014
Certificate in Automotive Technology -
Mercer County Technical Schools
Trenton, NJ01.2014
Skills
- MHE
- PLC
- CMMS
- PID
- LIS Sorter
- OPEX Robots
- Z-Sorter
- Vibration Analysis
- Root Cause Analysis
- Pneumatics
- Hand/Power Tools
- Mig Welding
- Metal/Wood Fabrication
- Belt Lacing
- EAM
- Work Order Management
- TT Tracker
- Quip
- Slack
- OSHA
- LOTO
- Arc Flash
- Hot Work
- Conveyor/Machinery Guarding
- Team Mentorship
- Project Management
- Training Development
Websites
Certification
- Kiva Robotics (Levels 1-3)
- Fanuc Robotics
- SL2 Subject Matter Expert
- NFPA 70E (Arc Flash)
- OSHA 12-Hour
- LOTO (Hazardous Energy Control)
- Dematic University
- Aerial Lifts
- MHE Certification
- Amazon Robotics: Lithium-Ion Battery Handling
- Electrical Safe Work Practices
- Confined Space
Accomplishments
- Mentored eight technicians to promotions, building a high-performing team.
- Led $7.3M TEB9 expansion, setting four site records in 2023 with 99% uptime.
- Increased TAC training compliance from 40% to 70%, improving KPI by 3 points.
- Reduced SC3 carrier downtime from 200 to 50 and jam slayer DPMO from 1800 to 500.
- Implemented safety enhancements, achieving zero injuries and full SL2 compliance.
References
- Jamie Loughlin, Sr. Manager, Reliability, Regional RME, 914-494-0993
- Mike Spitznagel, JLL, NACF RME, 609-649-3052
- George Gordon, Maintenance Manager, CBRE, 516-360-7261
- Jared Kollmar, Regional Maintenance Manager, JLL, kollmarj@amazon.co
Timeline
Area Maintenance Manager
JLL
01.2020 - Current
Lead Maintenance Technician (MHE III)
JLL
01.2019 - 01.2020
Service Technician III (BBM/MHE)
CBRE
01.2016 - 01.2019
Industrial Maintenance Technician I & II
Amazon
01.2015 - 01.2016
Diploma -
Lawrence High School
Certificate in Automotive Technology -
Mercer County Technical Schools
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