Carlos Ponce Vargas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Crew Member
Core Music Crew
03.2022 - Current
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ushered and stage managed for various styles of performances, with collaboration and guidance from artists.
- Prepared individual classrooms and rehearsal spaces for scheduled events by setting up specific layouts per request, and updated timelines for each space.
- Reset spaces and closing tasks while managing performances simultaneously throughout the day.
Brand Representative
Abercrombie & Fitch
12.2023 - 01.2024
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Barista
Starbucks
06.2023 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew
Illinois Summer Youth Music
07.2023 - 08.2023
- Transported and set up supplies per each different camp.
- Weekly teardowns and set ups across 3 different buildings to accommodate instructors classroom requests.
- Guided and directed camp members and parents through campus throughout the week.
- Assisted for auditions and move ins for efficiency and ease for faculty and campers.
Shift Leader
Andy's Frozen Custard
06.2020 - 08.2022
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
Bachelor of Arts - Music Education
University of Illinois At Urbana-Champaign
Champaign, IL05.2025
Skills
- Menu Memorization
- Customer Service
- Customer Engagement
- Crew Leadership
- Positive Company Representation
- Interactive Communication Skills
- Problem-Solving
- Beverage Preparation
- Leadership qualities
Languages
Spanish
Native or Bilingual
References
Miranda Molina (Core Music Crew)
Facilities Manager
(708) 543-1326
mcmolin2@illinois.edu
Eddie Resendez (Andy's Frozen Custard)
Assistant Store Manager
(847) 421-5070
Isabel Vargas (Abercrombie & Fitch)
Store Manager
(505) 259-4927
isabel.vargas@rocketmail.com
Timeline
Brand Representative
Abercrombie & Fitch
12.2023 - 01.2024
Crew
Illinois Summer Youth Music
07.2023 - 08.2023
Barista
Starbucks
06.2023 - 09.2023
Crew Member
Core Music Crew
03.2022 - Current
Shift Leader
Andy's Frozen Custard
06.2020 - 08.2022
Bachelor of Arts - Music Education
University of Illinois At Urbana-Champaign
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