Carlos Pruneda
Technical Services Specialist
Odessa,TX
Summary
Accomplished Technical Services Specialist with a proven track record at Infrastructure Networks Inc. (iNet), enhancing network performance and project efficiency through expert installations and agile project planning. Renowned for exceptional customer service and mentorship, successfully aligning strategic initiatives with company growth. Skilled in troubleshooting and quality control, consistently achieving and surpassing project goals.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Technical Services Specialist
Infrastructure Networks Inc. (iNet)
04.2024 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Supervised field operations teams to complete projects within established timelines.
- Trained workers in proper methods, equipment operation and safety procedures.
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Supported end-users by providing remote technical assistance when needed.
- Conducted thorough research on emerging trends in networking technology for potential adoption within the organization.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Maintained thorough understanding of local area and wide area networking and components.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Created statements of work, BOMs, PO requests among other sorts of documentation.
- Documented projects and step-by-step guides to hand to Field Operations to assure a successful outcome.
Telecommunications Technician (Field Technician)
Infrastructure Networks Inc. (iNet)
06.2022 - 03.2024
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Collected customer signatures once installations and repairs were finished to complete fence process.
- Completed extensive job report for each service call.
- Gained knowledge of equipment being utilized such as; Ubiquiti, Cisco, EnGenius, HiBoost, among others systems.
- Proficient installing Starlink terminals and HughesNet Satellites.
- Experienced and knowledge of radios such as BEC and Craddlepoints.
- Worked on drilling rigs, fracking sites, and static sites such as battery tanks, and more.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Satellite Installation Technician
Southern Star Dish Network
08.2021 - 05.2022
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Configured internet connections, routers and wireless access for devices.
- Fed cables through access holes, attics and floor spaces.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Set up and programmed devices and educated customers on use.
- Responded to service requests during and after business hours.
- Worked flexible hours; night, weekend, and holiday shifts.
- Smart Home Services expert
- Performed installations of high-tech security systems, which included alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
Meat Cutter/Wrapper
Sam's Club
06.2021 - 08.2021
- Cut meats to customer specifications and answered questions about specialty products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Priced multiple orders daily by correctly wrapping, weighing and labeling cuts.
Education
Associate of Science - Computer And Information Sciences
Odessa College
Odessa, TX05.2025
High School Diploma -
Odessa High School
Odessa, TX05.2020
Skills
- Installations expertise
- Troubleshooting skills
- Diagnostics and repairs
- Oilfield Experience
- Technical Support
- Network configuration
- Customer Service
- Project Planning
- Document Management
- Logistics Management
- Schedule development
- Quality Control
Certification
Texas Scholars Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Technical Services Specialist
Infrastructure Networks Inc. (iNet)
04.2024 - Current
Telecommunications Technician (Field Technician)
Infrastructure Networks Inc. (iNet)
06.2022 - 03.2024
Satellite Installation Technician
Southern Star Dish Network
08.2021 - 05.2022
Meat Cutter/Wrapper
Sam's Club
06.2021 - 08.2021
Associate of Science - Computer And Information Sciences
Odessa College
High School Diploma -
Odessa High School
Similar Profiles
Engr. M. AmmarEngr. M. Ammar
Project Manager at INETProject Manager at INET
Logan PalmerLogan Palmer
Network Technician at iNETNetwork Technician at iNET
Vincent BaxterVincent Baxter
SEO Specialist at INETSEO Specialist at INET