Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Thomas Hendrix

Arvada,US

Summary

Imaging Service Engineer with a high regard for customer satisfaction and loyalty. US Military trained for medical equipment repair. Extensive computer science knowledge and networking experience with various operating systems and platforms. Strong customer interface skills and professional demeanor to provide a positive service experience. Adaptable to demanding environments and strive to maintain high quality in both service delivery and reliability. Professional and personal references available upon request. Knowledgeable Senior Service Engineer highly effective at applying technical skills to resolve routine and complex problems. Excited to take on new professional challenge by leveraging 25 years of experience .

Overview

29
29
years of professional experience

Work History

Senior Services Engineer

Integrity Medical Service
Littleton, CO
09.2015 - Current
  • Worked closely with other departments to ensure timely resolution of customer issues.
  • Assisted in developing strategies to enhance employee knowledge retention.
  • Led discussions about current trends in corporate education and evaluated potential solutions for incorporating them into existing programs.
  • Developed detailed documentation for all service activities performed.
  • Conducted training sessions for customers on new hardware and software products.
  • Assisted with the development of processes and procedures for improving service delivery efficiency.
  • Developed and implemented operations manuals, policies and procedures and maintenance program schedules.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Contacted suppliers and equipment manufacturers to obtain specialized operational information.
  • Led cross-functional teams in systems integration projects.
  • Provided technical guidance for system development and troubleshooting.

LXIS Field Service Engineer

GE Healthcare
09.2005 - 06.2015
  • Work with customer to schedule service, periodical maintenance and training
  • Attend OEM specific school on multiple imaging devices
  • Insure test equipment is adequate and validated for all service functions
  • Applications trainer for DXA systems
  • DXA modality expert
  • Mammography Certification for all GE mammography devices
  • Colorado State Radiology Certification
  • Electrical safety trainer/verifier
  • Report service events and certified components to the FDA and other government oversight committees as necessary.

Program Coordinator

GE Healthcare
01.2003 - 09.2005
  • Coordinate equipment repair/service for 750 bed hospital (Presbyterian Saint Luke's Denver) plus outlying clinics
  • Manage the equipment readiness and contracted support for 12,000+ devices
  • Supervise 7 biomedical engineers on-site and in the field
  • Coordinate with hospital executive team to manage hospital equipment purchasing and equipment readiness
  • Manage IT for medical devices and integrate with hospital information systems.

Biomedical Service Engineer

GE Healthcare
09.2001 - 01.2003
  • Provide in-house GE contracted service for Presbyterian St Luke's Medical Center Denver, CO
  • Work with customer to schedule service, periodical maintenance and training.

Biomedical Service Engineer

US Medical
07.1999 - 05.2001
DeVrySeleniaCarestreamMultixMultivendorMultivendorLoradAdvantxXrayInstrumentariumHeNe
  • Provide Field Service for Asclepion International Laser Services
  • Repair defective devices for placement back into the market
  • Establish cost-effective service plan specific to each device and sales agreement.

Biomedical Service Engineer

US Army - US MEDDAC
05.1995 - 07.1999
  • Work within the hospital and outlying clinics assigned to Ft
  • Drum, New York
  • Biomedical Repair Engineer
  • Attend the USAMEOS (USA Medical Equipment and Optical School) at Fitzsimmons Army Medical Center in Aurora CO
  • Establish cost-effective service plan specific to each device and sales agreement.

Education

Some College Coursework Completed - Electrical Engineering Technology

DeVry Aurora
05.2012

Technical Certificate -

USAMEOS (USA Medical Equipment and Optical School)
05.1996

Skills

  • Repair Expertise
  • Maintenance Planning
  • Startup Coordination
  • Maintenance Scheduling
  • Installations Expertise
  • Cost Estimation
  • Equipment Maintenance and Repair
  • Root Cause Analysis
  • Staff Training
  • Vendor Relations
  • Administration
  • Technical Reporting
  • Technical Troubleshooting
  • Written and Verbal Communication

Training

  • GE MVP 60/80 AMX - Portable Rad, Rad and R&F systems RSTI Solon, OH
  • Asclepion Medical Laser Systems, All Systems, HeNe, Ruby, etc. Jena, Germany
  • GE Mammography, Instrumentarium, 800T, DMR+, Essentia GE Institute, Waukesha, WI
  • GE Portable Xray Systems - AMX4 & 4+, AMX700, Optima200 and 220 GE Institute, Waukesha, WI
  • GE Advanced Management and Leadership Training, Jupiter, FL
  • GE Advantx Legacy Rad and R&F, GE Institute, Waukesha, WI
  • GE Proteus, D8000, 656, digital radiography systems, GE Institute, Waukesha, WI
  • P500 Rad and R&F with digital detector integration, GE Institute, Waukesha, WI
  • Lorad and Fischer Stereo Imaging Systems, GE Multivendor Institute, Austin, TX
  • Multix and Siemens Rad Systems, GE Multivendor Institute, Austin, TX
  • GE Lunar DXA Systems, All models, Advanced Service Madison, WI
  • GE Lunar Advanced Applications Trainer Certification Madison, WI
  • Advanced Electrical Safety Trainer Certification Waukesha, WI
  • Carestream DRX, Revolution, Evolution, All CR Systems Rochester, NY
  • Hologic Selenia and Dimensions Advanced Service San Diego, CA

Timeline

Senior Services Engineer

Integrity Medical Service
09.2015 - Current

LXIS Field Service Engineer

GE Healthcare
09.2005 - 06.2015

Program Coordinator

GE Healthcare
01.2003 - 09.2005

Biomedical Service Engineer

GE Healthcare
09.2001 - 01.2003

Biomedical Service Engineer

US Medical
07.1999 - 05.2001

Biomedical Service Engineer

US Army - US MEDDAC
05.1995 - 07.1999

Some College Coursework Completed - Electrical Engineering Technology

DeVry Aurora

Technical Certificate -

USAMEOS (USA Medical Equipment and Optical School)
Thomas Hendrix