Carlos Quijano

• Automated data collection activities to increase productivity, boosting productivity [Number]%.
• Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
• Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
• Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
• Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
• Analyzed and resolved complex network problems for end-users.
• Used [Software] and [Software] to analyze and resolve server hardware, software and communications problems.
• Enhanced team performance by conducting regular training sessions on new technologies and industry trends.
• Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
• Optimized system performance through thorough testing, troubleshooting, and continuous improvement initiatives.
• Conducted process improvement meetings to solicit, clarify and document business technical requirements.

• Led cross-functional teams to address critical system outages, minimizing downtime and customer impact.
• Contributed to the development of internal tools and automation scripts that increased team efficiency and reduced manual effort.
• Championed a culture of continuous improvement within the team, leading process optimization initiatives that increased efficiency levels.
• Streamlined communication between support teams, resulting in improved collaboration and faster resolution times.
• Reduced average response time for escalated cases by implementing efficient case management processes.
• Analyzed trends in escalations data to identify recurring issues and initiate preventative measures.
• Collaborated with product development teams to provide feedback on software bugs and potential improvements.
• Leveraged root-cause analysis techniques for identifying underlying issues, enabling long-term improvements to product stability.
• Enhanced customer satisfaction by promptly addressing and resolving escalated technical issues.
• Served as a subject matter expert in key technology areas, providing guidance and expertise to colleagues and clients alike.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Monitored system performance to identify potential issues.
• Tested new software and hardware prior to deployment.

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Designed and deployment an application to collect information related to meteorological data, including METARs, TAFs, PIREPs, prognostic charts, and other critical weather insights.
• Coordinated fleet purchasing and maintenance processes, ensuring all CSAviation aircraft remained in airworthy condition.

• Spearheaded cloud migration initiatives, resulting in increased scalability, flexibility, and cost reduction for the organization.
• Fostered cross-functional collaboration by building relationships between IT professionals and stakeholders across the organization.
• Trained staff members on computer use and updated systems.
• Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.

· Spearheaded the development of a comprehensive training program to enhance organizational capabilities.

· Oversaw certification processes for gaming products with the Washington State Gambling Commission, ensuring compliance with regulatory standards.

· Designed and implemented a communication gateway connecting hundreds of ATMs across the U.S. to financial networks, including USBank, CDS, Worldpay, and First Data.

· Directed the maintenance of the device communication layer supporting POS peripherals used by key applications, such as Cash Advance System and LiveCage.

· Defined strategic migration plans for DataStream Database, including its model and data, to Azure.

· Built and led high-performing teams, providing strategic direction across system lifecycles, and established training plans and organizational structures.

· Managed and supported software development teams, delivering resources to foster success and innovation.

· Mentored and guided employees, instilling best practices in systems engineering, client management, and system support.

· Provided technical support for meetings and workshops, actively contributing to their success.

• Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
• Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
• Managed team meetings and discussed project's goals and objectives.
• Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.