Carlos Suarez
Dunn,NC
Summary
Experienced and dedicated team leader with a talent for enhancing employee satisfaction and driving business success. Known for diplomatic and friendly approach. Committed to providing comprehensive employee training to foster growth and development within the team. Hardworking team player with a wealth of experience and knowledge to effectively tackle any operational demand that arises.
Overview
4
4
years of professional experience
Work History
Team Lead
Walmart
02.2024 - Current
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
New Home Consultant
Clayton Homes
11.2022 - 02.2024
- Negotiated and finalized sales contracts with focus on obtaining best possible price to maximize company profits.
- Developed and deepened loyal client relationships.
- Collaborated with listing agents to keep MLS inventory current.
- Maintained model homes and overall community look in line with planning and HOA standards.
- Reviewed and executed confidential documents, contracts and disclosures.
- Created and distributed marketing and promotional materials for general sales and specific homes.
General Manager
Picasso Pawn
09.2022 - 11.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
KTL McDonald's
04.2022 - 09.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Manager in Training
Ashley Furniture Homestore
04.2021 - 04.2022
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
No Degree - Organizational Leadership
Walmart Academy
Fayetteville, NC08-2024
High School Diploma -
Triton High School
Erwin, NC06-2006
Skills
- Customer Relations
- Performance monitoring
- Diversity and Inclusion
- Coaching and Mentoring
- Complaint resolution
- Employee engagement
- Workplace Safety
- Performance Improvement
- Market Understanding
- Adaptability
- Time management
- Team collaboration
Timeline
Team Lead
Walmart
02.2024 - Current
New Home Consultant
Clayton Homes
11.2022 - 02.2024
General Manager
Picasso Pawn
09.2022 - 11.2022
General Manager
KTL McDonald's
04.2022 - 09.2022
Manager in Training
Ashley Furniture Homestore
04.2021 - 04.2022
No Degree - Organizational Leadership
Walmart Academy
High School Diploma -
Triton High School
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