Carlos Ramirez
Sandy,UT
Overview
3
3
years of professional experience
Work History
Jr. System Administrator
Chrysalis
01.2023 - Current
- Supporting 1000+ users
- Designing, supporting, and upgrading Active Directory environments, including authentication, authorization, and Group Policy Objects
- Maintained Salesforce platform by monitoring requests for new clients, Gas Pins and New Users
- Setup SAML SSO Connector for new Service Desk Site and Printer Logic site
- Utilize Synchronization Service Manager to monitor any sync errors
- Automating user and group management tasks in using PowerShell scripts
- Simplifying app and device management across different devices, including mobile devices, desktop computers, and virtual endpoints using Microsoft Intune
- Create Business rules in support Manage Engine Site
Encompass Administrator
JFQ Lending
04.2022 - 12.2022
- Create API users using Encompass and Developer Connect
- Manage eFolder setup
- Assist with disclosure and closing package settings changes
- Utilize Database/Settings management using admin Tools
- Manage creation, disablement and modifications to users
- Assist I.T
- Team every day to resolve tickets
- Manage Consumer Connect Website Builder
- Manage DDM tables
- Design custom input forms, data Fields and business rules
- Manage Personas, user groups and Organizations.
IT Help Desk Technician
Patriot Home Mortgage
06.2021 - 04.2022
- Responded to support requests from 70+ end-users and patiently walked individuals through basic troubleshooting tasks
- Onboarding/Offboarding users
- Managing hosted VOIP solution for the company including all users, settings, hunt groups, etc
- Documented support interactions for future reference.
- Supporting Sonicwall firewalls
- Moving users to virtual desktops (Workspot)
- Resolving printer issues.
Education
Computer Science -
University of Utah
05.2023
High School Diploma -
Timpanogos High School
05.2016
Skills
- Remote Desktop Services
- Technical Documentation
- File and Print Services
- Group Policy Management
- Software Installation
- Windows Administration
- User Support
- Cloud Computing
Timeline
Jr. System Administrator
Chrysalis
01.2023 - Current
Encompass Administrator
JFQ Lending
04.2022 - 12.2022
IT Help Desk Technician
Patriot Home Mortgage
06.2021 - 04.2022
Computer Science -
University of Utah
High School Diploma -
Timpanogos High School
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