Carlos Ramirez
Lemoore,CA
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service in english and spanish. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar General
04.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised, mentored and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased customer satisfaction with timely completion of work orders, resulting from effective scheduling and prioritization of tasks.
Education
High School Diploma -
Riverdale High School
Riverdale06-2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Attention to detail
- Store opening and closing
- Retail operations
- Flexible and adaptable
- Critical thinking
- Bilingual communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General
04.2022 - Current
High School Diploma -
Riverdale High School
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